CUSTOMER CONTACT SPECIALIST - 64080502

Customer Contact Specialist - 64080502

This advertisement will be used to fill multiple vacancies. If you have a background in providing excellent customer service, you enjoy being on the phone assisting healthcare professionals, and have an interest in doing research to provide solutions to complex inquiriesthen we want to hear from YOU! The Division of Medical Quality Assurance, Bureau of Operations, Communication Services Unit (Call Center), is seeking multiple Regulatory Specialist II's to join our dynamic team. Due to the variable nature of calls received from all health professions, this is an excellent opportunity to establish yourself in your vocation/career, while gaining knowledge that will assist in your growth for any future opportunities within the division.

Your specific responsibilities include performing more complex regulatory activities involving health care practitioner inquiries to determine avenues and eligibility for registration, certification or licensure. The incumbent must exercise independent judgment in dealing with potential applicants and licensees in resolving issues, and possess strong problem-solving skills. The candidate selected must have the ability to provide personal guidance to applicants and licensees regarding certification and licensure, discipline and other regulatory functions. The selected incumbent must be able to communicate effectively to both internal and external customers.

Knowledge, skills, and abilities include the ability to exercise proper phone etiquette while on the phone for 8 hours a day. Ability to provide excellent customer service and communicate effectively both verbally and in writing with members of the public. Ability to work organize, multi-task, and work independently. Ability to learn, understand, and explain statutes, rules, and regulations. Knowledge of office procedures and practices. Working knowledge of computers, word processing, and email.

Minimum qualifications include two years of customer service experience.

This is a full-time, in-office role with no provision for remote work. The benefits of working for the State of Florida include annual and sick leave benefits; nine paid holidays and one personal holiday each year; state group insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; retirement plan options, including employer contributions; flexible spending accounts; tuition waivers; and more!