Guest Services Representative

Breakfast Host

If you enjoy being a part of a team, are hard-working, have a positive can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team. Must be available evenings, weekends and holidays.

The Breakfast Host is responsible for coordinating the breakfast service and maintaining a cleaned and stocked breakfast area. This person must deliver excellent customer service while interacting with guests.

Essential Functions: Breakfast Host

• Welcomes and thanks all guests for their patronage.
• Set up breakfast stations.
• Maintain appropriate quantity of food and beverage at hot, cold and beverage stations during breakfast hours.
• Keep area clean and stocked.
• Interact with guests pleasantly during shift.
• Put away breakfast at the end of the shift.
• Cleaning of kitchen and breakfast area at the end of the shift.
• Performs routine daily tasks as set forth in the daily checklist.
• Knowledge on facilities and amenities associated with the hotel.
• Communicate with guest and employees both verbally and in writing.

Front Desk/Guest Service Representative

As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business, and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.

Must be available evenings, weekends and holidays.

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

The essential functions of a Guest Service Representative position include:

• Performing the check-in and check-out process
• Answer all incoming and in-house phone calls
• Assist callers with making and/or changing reservations
• Assist all guests as necessary to ensure a positive experience
• Ability to work while standing for extended periods of time.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction

Supportive Functions:

• Assist all guests as necessary to ensure a positive experience.
• Any other tasks as requested by direct supervisor or other hotel management staff.

Requirements

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Benefits : Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!

Education/Experience

• Comparable hotel size and scope of experience preferred

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.