Concierge

Concierge Position at PutteryPuttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social. We're redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.Job PurposeThe Concierge is the first point of contact for guests, setting the tone for a welcoming and engaging experience. This role provides detailed information about the venue, including dining, gaming, and event offerings, while ensuring each guest feels seen, informed, and valued. The Concierge also manages reservations, maintains organization within the system, and communicates details clearly to both guests and venue staff.Beyond the front desk, the Concierge plays a vital role in maintaining the flow of the guest experience—anticipating needs, resolving concerns, and collaborating with all departments to uphold Puttery's standard of hospitality.ResponsibilitiesGreet and assist guests warmly, offering personalized recommendations and information about the venueCreate a seamless arrival and departure experience for all guestsAct as a brand ambassador by promoting food, beverage, and entertainment optionsManage reservations, waitlists, and guest inquiries through the reservation system and phone lineMaintain awareness of guest activity throughout the venue and proactively offer assistanceCommunicate clearly and courteously with guests and team membersSupport other team members and perform additional duties as requested by managementQualificationsFriendly, professional, and engaging personality with a passion for guest serviceAbility to thrive in a fast-paced, high-energy environmentStrong organizational, teamwork, and multitasking skillsMinimum one year of experience in a concierge, guest service, or hospitality roleExperience with computerized booking and point-of-sale systemsBilingual abilities a plusExcellent verbal and written communication skillsHigh school diploma or equivalent requiredFamiliarity with reservation or event management software preferredDemonstrated ability to communicate effectively and collaborate across all levels of staffWorking ConditionsFast-paced, guest-facing environment with constant interaction and communicationRequires standing and walking for extended periods, including navigating stairsInvolves both indoor and outdoor work, with exposure to varying temperatures and noise levelsMust be able to lift and move up to 25 pounds without assistanceEvening, weekend, and holiday shifts required to support business operationsPuttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.