3rd Shift Guest Service Representative/Night Auditor - Comfort Inn Plymouth

Job Description

Job Description

Description:

Are you a night owl who thrives in a calm, focused environment? Do you enjoy bringing order to the day, helping guests feel at ease, and wrapping up operations with precision? Comfort Inn Plymouth is currently looking for a friendly, dependable, and motivated individual to join our team as a 3rd Shift Guest Service Representative / Night Auditor.

Our Night Auditor is the overnight heartbeat of the hotel—combining guest service, attention to detail, and a touch of problem-solving magic. This role is perfect for someone who enjoys independence, takes pride in accuracy, and understands that even at 2:00 AM, hospitality matters.

Hours: 11pm – 7am 2 shifts a week. Must be available weekend and holidays.

What We Offer You:

• Competitive wages
• Personal Days Off
• Bonus Plan
• Holiday Pay
• Referral Program
• Wellness Day
• Like to travel, take advantage of all the brand has to offer with the employee discount program.
• Supportive team culture that values every role
• Opportunities to grow within the company.

Guest Experience & Service

• Welcome late arrivals with a warm, friendly, and professional presence
• Assist guests with check-ins, check-outs, and overnight requests
• Answer all incoming and in-house phone calls
• Ensure guests feel safe, valued, and cared for throughout the night
• Handle guest questions or concerns calmly and confidently

Night Audit & Operations

• Update all files and reset the system for the following day activity
• Balance room and market accounts with accuracy
• Prepare reports for hotel leadership to start the next day strong
• Ensure the front desk and lobby remain organized and presentable
• Ability to work while standing for extended periods of time.

Hotel Care & Awareness

• Conduct routine property walks to maintain safety and security
• Set up the morning for success (coffee ready, lobby welcoming, details in place)
• Be the reliable overnight presence our guests and team depend on

What Makes You a Great Fit

• Friendly, dependable, and professional
• Comfortable working independently overnight
• Detail-oriented and organized
• Calm under pressure and a natural problem solver
• Basic computer skills and willingness to learn hotel systems
• Hospitality or customer service experience is a plus—but personality and reliability matter most

At Comfort Inn Plymouth, every shift matters—and our Night Auditor ensures each day ends perfectly and the next begins with confidence.

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Thorough organizational skills, proficient in accomplishing all tasks
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
• Ability to work while standing for extended periods of time

Join our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry