Outreach Intake Specialist

Job Description

Job Description

Join CEDA as an Outreach Intake Specialist!
Location : Harvey, IL | Cicero, IL
Type: Full-Time, Non-Exempt
Salary: $21.87 - $22.88/hour

CEDA (Community and Economic Development Association) is a dynamic nonprofit organization committed to empowering communities and combating poverty. We are seeking an Outreach Intake Specialist to join our Energy Services Department and play a pivotal role in connecting Cook County residents to essential energy assistance programs.

What You’ll Do:

• Conduct Intake Activities: Perform on-site and/or remote Energy Services Program application intake throughout Cook County, ensuring accurate data collection and customer education.
• Customer Support: Provide information and resources to ensure a positive experience and efficient intake process via in-person, phone, or electronic communications.
• Data Management: Collect and document customer information in relevant databases with a high degree of accuracy and confidentiality.
• Needs Assessment: Utilize active listening and probing techniques to identify customer needs and ensure access to all eligible programs.
• Community Outreach: Attend and coordinate local events, develop materials and signage, and build partnerships with community organizations to enhance program awareness.
• Travel Requirements: Adhere to a rotating schedule for intake needs across Cook County, including potential evenings and weekends.

Why Join Us?

• Benefits: Medical, Dental, Vision, Life, 401K, and other benefit options.
• Professional Growth: Opportunity to develop skills in community outreach, data management, and public speaking.
• Impact: Directly contribute to improving the lives of low-income residents through essential energy assistance programs.

What We’re Looking For:

• Required:
  • Associate’s Degree or 2+ years of Outreach or Community Engagement experience.
  • Valid Driver’s License required within 30 days of hire.
  • Reliable transportation and ability to transport CEDA Outreach materials.
  • Bilingual (Spanish preferred).

• Preferred:

  • Experience in Energy Assistance Programs or relevant social service operations.
  • Familiarity with Adobe, Canva, or other design software.
  • Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

Ready to Make a Difference?

Apply now to be part of a team committed to fighting poverty and making a lasting impact in Chicagoland. Please see the job description for further details.

CEDA is an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, we do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status. CEDA is a recipient of federal funding and complies with all applicable non-discrimination provisions, including but not limited to Title VI of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable regulations. Reasonable accommodations are available upon request.