Child Support Employer Services Business Analyst (Payroll) [Remote]

Public Trust: NACI (T1)

Requisition Type: Regular

Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.

Job Description

The HR Payroll Child Support Specialist supports the HHS ACF OCSE DFS program by applying hands-on experience processing child support payments through employer payroll systems. The ideal candidate has worked in an HR/payroll department or child support agency handling child support wage garnishments, is highly detail-oriented, and is comfortable using AI tools to boost productivity and quality. This role works closely with program, technical, and business stakeholders to convert employer/payroll practices into program requirements, documentation, test scenarios, and operational guidance for federal child support initiatives.

This role will require you to obtain and maintain a Public Trust and will require you to provide onsite fingerprinting at a designated facility.  This investigation may review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

Responsibilities:

• Use HR/payroll experience to advise on payroll processes for child support wage withholding and remittance.
• Review and interpret child support income withholding orders, notices, and related documents from an employer payroll perspective.
• Provide subject matter input on how employers receive, process, and respond to child support orders and electronic notices (file formats, timelines, exceptions).
• Contribute to business requirements, user stories, and process documentation reflecting real employer payroll practices and constraints.
• Draft and refine:
  • Business process workflows and SOPs
  • Employer communications, FAQs, job aids, and guidance
  • Internal documentation and traceability artifacts
• Help define and review test scenarios and data that mirror real-world employer payroll processing of child support.
• Use Microsoft Excel, Word, PowerPoint, Outlook, and Teams to analyze data, track issues, document work, and create presentations.
• Use AI tools responsibly (drafting, summarization, analysis, quality checks) to improve accuracy, consistency, and efficiency.
• Perform detailed data and document reviews to find discrepancies, gaps, or edge cases and clearly report findings.
• Collaborate with business analysts, developers, testers, and federal stakeholders in a fast-paced, mission-focused environment.
• Support meetings, demos, and work sessions by preparing materials, capturing decisions, and tracking action items.

Required Skills:

• 1-2 years of recent experience in an HR payroll department processing wage garnishments or in a child support agency focused on child support orders and payments.
• Hands-on experience interpreting and entering child support income withholding orders into payroll systems and reconciling deductions and remittances.
• Proficiency with:
  • Excel (sorting/filtering, basic formulas, organizing data)
  • Word (structured documents, templates, formatting)
  • PowerPoint (clear, concise presentations)
  • Outlook and Teams (professional communication and collaboration)
• Experience using AI tools (drafting, summarizing, data review, research) in a professional setting and comfort learning new AI capabilities.
• Ability to obtain/maintain a Public Trust for HHS ACF OCSE Program.

Desired Skills:

• Experience handling multi-state payroll and child support orders for multiple employers.
• Excellent attention to detail with a record of accurate work in a regulatory/compliance setting.
• Strong writing skills; able to explain payroll/child support processes in clear, plain language for non-experts.
• Able to work independently and on a team, managing multiple priorities and deadlines.
• Experience with multi-state child support garnishments and awareness of common state variations.
• Familiarity with electronic child support processes (e-IWO, EFT/EDI) from an employer or child support agency viewpoint.
• Experience contributing to system or process improvements (requirements, testing, documenting workflows).
• Exposure to federal or state human services, child support enforcement, or related government programs.
• Experience in large, matrixed organizations or government contractors.

Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%