Member services call center rep

Are you a problem-solver who thrives in a high-energy environment? We are looking for dedicated Customer Service Representatives (CSR) to join our fast-paced call center team. In this role, 100% of your time will be spent on the phone, serving as the primary point of contact for our members.

You will navigate multiple computer systems simultaneously to provide accurate information, resolve complex issues, and deliver "stellar" service that exceeds member expectations. ***Must be local to Fulton, MD to be considered for this role.***

salary: $19 - $19.57 per hour
shift: First
work hours: 7 AM - 9:30 PM
education: High School

Responsibilities

• High-Volume Support: Handle a portion of our 50,000 daily calls with efficiency and professional poise.
• Expert Guidance: Assist members with inquiries regarding membership eligibility, benefits clarification, Medicare, and plan options.
• Financial Resolution: Address questions related to claims, payments, and billing inquiries.
• Technical Proficiency: Seamlessly toggle between multiple databases and software systems to document interactions and find answers.
• Quality Communication: Utilize excellent writing skills for internal documentation and member follow-ups while maintaining a high standard of verbal clarity.

The essential functions of this role include:

• working weekends

Skills

• Customer Service
• HIPAA
• Verbal Communication
• Call Center

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.