Desktop Support Engineer

Company Overview When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview Term: 9+ months Location: Portland, OR Pay: $20.00-$25.00; commensurate with experience Hours: 8 am – 5 pm local time The Desktop Support Engineer (L1) provides first-level technical support for end-user computing environments across corporate offices. Responsible for handling routine incidents and service requests, ensuring timely resolution while maintaining high customer satisfaction. Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. Responsibilities Provide first-level support for desktops, laptops, and end-user devices Support Windows OS, macOS (basic), and Microsoft Office 365 Troubleshoot common hardware, software, and connectivity issues Log and manage tickets in ServiceNow ensuring SLA adherence Perform IMAC activities (Install, Move, Add, Change) Support printers, peripherals, and mobile devices Support onboarding and offboarding process Provide basic network troubleshooting (LAN/Wi‑Fi) Assist with asset management and inventory tracking Escalate unresolved issues to L2 teams Maintain documentation and follow SOPs Requirements 1–3 years of experience in desktop support Basic knowledge of OS, Office 365, and hardware troubleshooting Familiarity with ITSM tools (ServiceNow preferred) Good communication and customer service skills Exposure to enterprise IT environments Windows and Mac OS knowledge Certifications like A+, ITIL Foundation Benefits Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state‑mandated sick leave, along with other benefits designed to support your well‑being and work‑life balance. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States. #J-18808-Ljbffr