Senior Accounts Receivable Specialist

Job Title: Senior Accounts Receivable Specialist Reports To: Accounting Manager Salary: $70-85k Work Location: Onsite in Norcross, GA We are seeking a detail-oriented Senior Accounts Receivable Specialist to own the complete Accounts Receivable process from customer invoicing through month-end close. This role is responsible for billing, cash application, collections, dispute resolution, customer account reconciliations, credit management, and AR month-end close activities. This is an excellent opportunity for someone who enjoys rolling up their sleeves, solving problems, and improving processes. Our Accounts Receivable function is currently highly manual, and we are looking for someone who will not simply execute the existing process but actively evaluate it, identify inefficiencies, recommend improvements, and help us build a best-in-class AR operation through standardization, automation, and continuous process improvement. This position serves as the process owner for the Accounts Receivable function and plays a key role in transforming the department into a standardized, efficient, and scalable operation that supports the company's continued growth. The ideal candidate combines strong accounting knowledge with exceptional customer service and analytical skills. They are naturally curious, take ownership of their work, communicate proactively, and enjoy collaborating across departments to improve both the customer experience and internal financial processes. Key Responsibilities: Customer Billing Support & Process Management Partner with the Sales and Account Management teams to ensure customer sales orders are entered accurately, resulting in timely and accurate customer invoices. Review invoice discrepancies, identify the root cause of billing errors, and work cross-functionally to implement corrective actions. Monitor billing accuracy and recommend process improvements to reduce invoice errors, credit memos, and customer disputes. Develop and maintain standardized billing procedures and partner with cross-functionally teams to improve the Order-to-Cash process. Cash Application Apply customer payments accurately and daily. Research and resolve unapplied cash and payment discrepancies. Reconcile customer remittance information and customer account balances. Investigate payment issues and coordinate resolutions with customers. AR Accounting & Financial Close Own the Accounts Receivable month-end close process, ensuring all AR activities are completed accurately and on schedule. Prepare supporting schedules, reconcile month-end balances, investigate significant variances, and ensure the AR subledger ties to the General Ledger prior to financial close. Reconcile the AR subledger to the General Ledger, ensuring completeness and accuracy of all balances. Accurately record all AR-related transactions in the ERP system (payments, credit memos, write-offs, allowances, adjustments, and other AR transactions). Reconcile and clear intercompany AP/AR balances, ensuring proper setup of customer master data and alignment across entities. Apply a strong understanding of accounting principles, including the proper accounting treatment for: Credit memos Refunds Intercompany transactions Allowance for doubtful accounts Collections & Customer Account Management Lead proactive collection efforts, conducting dunning activities and following up with domestic and international customers to drive timely payment of open invoices. Monitor AR aging, proactively identify delinquent accounts, document collection activities, and escalates issues in accordance with company policy. Research and resolve complex billing issues, payment discrepancies, unapplied cash, and customer disputes. Process and validate customer credit memos and investigate irregularities in customer accounts. Recommend customer credit holds, payment plans, write-offs, and outside collections in accordance with company policy. Build strong customer relationships while maintaining consistent collection efforts. Cross-Functional Collaboration Partner with Sales, Account Managers, Customer Service, Operations, and Finance to improve the Order-to-Cash process, resolve billing issues, reduce invoice errors, and improve the overall customer experience. Review and release sales orders in accordance with customer credit limits, payment history, and company credit policies. Communicate professionally with customers while delivering exceptional customer service. Process Improvement & Systems Leverage strong ERP experience (Business Central preferred; Oracle, SAP, NetSuite, or similar acceptable) to ensure accurate data and improve process efficiency. Utilize strong Excel skills to support reporting, reconciliations, trend analysis, and process improvements. Identify opportunities to streamline, standardize, automate, and continuously improve the Accounts Receivable process. Analyze recurring invoice discrepancies and customer disputes, identify root causes, and recommend process improvements to reduce future issues. Assist in documenting standard operating procedures (SOPs), work instructions, and training materials. Qualifications Bachelor's degree in Accounting required. CPA is a plus but not required. MBA or other advanced business degree is preferred. Minimum of 5 years of progressive Accounts Receivable experience, including billing support, cash application, collections, customer dispute resolution, reconciliations, and month-end close responsibilities. Strong understanding of accounting principles, including reconciliations, debits/credits, allowances, accruals, and intercompany transactions. Hands-on experience reconciling AR subledgers to the General Ledger and resolving discrepancies. Experience with collections, dispute resolution, credit memos, and high-volume AR operations. Demonstrated experience identifying and implementing process improvements that increase efficiency, improve accuracy, or enhance the customer experience. Proficiency with ERP systems (Microsoft Dynamics 365 Business Central preferred; Oracle, SAP, NetSuite, or similar ERP systems acceptable). Strong Excel skills (XLOOKUP/VLOOKUP, Pivot Tables, data analysis, filtering, and reconciliations). Excellent communication and interpersonal skills with the ability to work cross-functionally and manage customer interactions professionally. Strong attention to detail, analytical problem-solving, and commitment to accuracy. Bachelor's degree in Accounting, Finance, Business, or related field preferred. Equivalent combination of education and relevant experience will be considered. Success in This Role Accurate and timely customer invoicing. Timely and accurate cash application. Maintaining less than 10% of total Accounts Receivable in a past-due status. Reduction of unapplied cash and unreconciled balances. Accurate month-end reconciliations and financial close activities. High-quality customer service and timely dispute resolution. Identification and implementation of process improvements that increase efficiency, accuracy, and automation. Benefits & Perks We believe in supporting our employees both professionally and personally. Our comprehensive benefits package includes: 401(k) with Company Match – Plan for your future with employer matching contributions. Medical, Dental, and Vision Insurance – Comprehensive coverage options to support you and your family. Employee Assistance Program (EAP) – Confidential resources for personal, financial, and wellness support. Life Insurance – Company-provided life coverage for added peace of mind. Supplemental Insurance Options – Additional coverage choices to fit your individual needs. And More – Additional programs and resources designed to support your success and well-being #J-18808-Ljbffr