Medical Support Assistant (Advanced)

Job Title

Medical Support Assistant

Duties

The incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. The medical support assistant duties include, but are not limited to:

• Schedule appointments and utilize the electronic waiting list accurately and in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center whenever possible.
• Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• Daily review of active/pending consults, electronic wait list, recall list, and audiocare communications for accuracy and disposition.

Work Schedule: Monday - Friday 7:30am - 4:00 pm Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is Not a virtual position Functional Statement #00884F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized