Client Service Coordinator

Remote - U.S.A United States of America, 000000, USA Description Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Overview Summary The Sr. Coordinator is responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct client assistance and advisement to facilitate IRB review and translates IRB decisions and processes to clients to maintain continuity and timely communications. Job Duties & Responsibilities Serves as the main Sponsor/CRO and PI/site contact on assigned studies Manages the day-to-day relationship for assigned top tier accounts Manages review of Protocol/site submissions by reading, reviewing, and understanding protocol and all supporting documentation Demonstrates an advanced understanding of multiple types of Protocol and Site Submissions Documents and executes client customizations; processes change requests Manages vendor relations and documentation for foreign language translations Maintains a high level of accuracy and attention to detail and collaborates with the quality assurance team to ensure a minimal rate of error. Completes work in a timely manner, responding to customers within 24 hours of email/voicemail receipt Escalates any customer or timeline issues to management Assists with process improvement initiatives Attends conferences and workshops Other duties as assigned Location This role is open to candidates working remotely in the United States. Basic Qualifications Bachelor’s degree or four years of equivalent experience Four (4)+ years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects. Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook Preferred Qualifications Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility Ability to effectively use proprietary system Knowledge of Federal laws and guidelines pertaining to Research and the Use of Human Subjects including the FDA and DHHS Write and speak in English to compose business text such as letters, memos, e-mails and reports; copy or transcribe information; summarize or condense information; edit, revise, correct, proofread Listen, understand and interpret scientific and medical dialogue to be able to quickly and accurately communicate IRB determinations to clients. Read and understand research texts such as medical protocols and Informed Consent Forms Must have high level of attention to detail, accuracy and thoroughness; Problem solving skills Highly organized and efficient; Process and procedure oriented Excellent interpersonal skills to work professionally and effectively with others and provide high levels of customer service Communicate clearly and professionally, both verbally and in writing; public speaking High level of professionalism and discretion with all communication with clients Ability to follow written and verbal instructions and work independently as required to plan, organize, schedule and complete work within deadlines Ability to manage conflicting demands and priorities Ability to adapt to changes in office technology, equipment and/or processes Demonstrated consistency and dependability in attendance, quantity and quality of work Physical and Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnanc y, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr