Tolling Industry Management Consulting Senior Manager

You Are: If you love solving challenges and not just studying them, then Accenture Strategy & Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You'll work with an amazing and diverse mix of world‑class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you'll do so much more than consult. The Work: Coming here means future‑proofing your career and going as far as your ambition takes you. Becoming a tech‑savvy, well‑rounded, multi‑disciplined and market‑relevant advisor doesn’t happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture means you will learn, innovate and lead, and together we will improve the way the world works and lives. Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. People in our Public Service group serve an array of clients across state and local government, non‑profit, and transportation and tolling industries. The Tolling Industry Senior Manager is an experienced leader in delivering complex, programmatic, and organizational transformation for tolling agencies, transportation authorities, and related public sector entities. The Senior Manager drives industry‑specific, functional, and digital operating model transformation across the full tolling ecosystem—spanning back office modernization, customer service redesign, and roadside systems integration. Beyond delivery, the Senior Manager actively contributes to identifying, qualifying, and shaping new client opportunities, and plays a visible role in developing the tolling practice by bringing deep domain expertise, innovative thinking, and collaborative leadership to every engagement. Ability to travel 75–100%. Here’s What You Need: A minimum of 8 years of public service or tolling industry experience A minimum of 7 years of high‑value consulting experience, with a significant portion in the tolling or broader transportation sector Deep tolling domain knowledge, including comprehensive understanding of: back‑office systems (tolling customer account management, billing, dispute resolution, interoperability hubs, and violation enforcement); customer service operations (contact center models, digital self‑service, escalation frameworks); and roadside systems (gantry and lane technology, transponder ecosystems, tolling enforcement technology) A minimum of 7 years of experience leading large, cross‑functional teams and managing multiple workstreams simultaneously with minimal oversight A minimum of 7 years of experience engaging with senior client executives, including state DOT leadership, tolling authority executives, and C‑suite stakeholders Bonus Points If: Bachelor’s degree Comprehensive understanding of the tolling industry competitive landscape, including relationships with major system integrators and technology vendors, awareness of peer agency strategies, and knowledge of the procurement and policy environment Clear understanding of the major challenges and opportunities facing the tolling industry today—revenue leakage mitigation, multi‑agency interoperability, transition to cashless and all‑electronic tolling, customer experience modernization, equity in tolling Proven ability to qualify, shape, and drive new business opportunities within the tolling sector, including contributing to proposals, positioning strategies, and client relationship development You have direct experience leading tolling technology procurements, system replacements, or back‑office modernization programs Demonstrated ability to work collaboratively across diverse teams—client personnel, technology partners, and internal practice leadership—to deliver integrated outcomes You are a recognized contributor to tolling industry forums, working groups, or associations (e.g., IBTTA, AAMVA, state tolling coalitions) You have experience developing and implementing innovations in tolling, such as AI‑driven customer service, predictive analytics for revenue management, or connected vehicle tolling pilots You have experience mentoring and developing junior consulting practitioners in tolling or transportation engagements You have government finance, capital program, or budgeting experience specific to tolling or transportation infrastructure Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 07/10/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here. Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maine $112,900 to $249,000 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York $122,700 to $338,300 New Jersey $141,100 to $338,300 Virginia $122,700 to $311,200 Washington $141,100 to $311,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 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