Director of Academic Support

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Job Description Summary
Job Summary: The Director of Academic Support Services is a key member of the Center for Medical Student Success, reporting to the Senior Assistant Dean of Student Advancement. This role is responsible for developing and delivering comprehensive academic support services designed to promote medical student learning, persistence, and success. The Director plays a pivotal role in identifying students in academic difficulty, creating intervention strategies, and providing one-on-one and group academic coaching and resources aligned with the College's values and mission
Job Description

• Position Responsibilities:
  1. Provides academic coaching and support for medical students, focusing on evidence-based strategies to improve study skills, test-taking, time management, and content retention.
  2. Assists in the design and implementation of structured support plans for at-risk students in collaboration with the Senior Assistant Dean of Student Advancement.
  3. Supports the Senior Assistant Dean with the coordination of academic workshops, peer tutoring, and academic enrichment programs within the Center for Medical Student Success.
  4. Partners with faculty, advisors, and student services staff to identify students in academic difficulty early and develop individualized learning plans.
  5. Maintains accurate and confidential documentation of academic interventions, including progress tracking and outcomes assessment.
  6. Supports the development and ongoing enhancement of programming related to academic milestones, including COMLEX/USMLE board exam preparation.
  7. Engages in data collection and assessment of academic support services to promote continuous improvement and alignment with institutional goals.
  8. Serves as a knowledgeable resource on learning theory, academic counseling best practices, and the academic needs of medical students.
  9. Performs other duties as assigned by the Senior Assistant Dean of Student Advancement and the Associate Dean of Medical Education
• Minimum Qualifications:
• Master's degree in education, counseling, psychology, higher education, or a related field
• Minimum of 3 years of experience in higher education, preferrably in academic support services
• Demonstrated ability to assess and support students facing academic challenges
• Strong communication, problem-solving, and organizational skills
• Experience designing and delivering workshops or coaching sessions related to academic success
• Preferred Qualifications:
• Doctoral degree in education or related field
• Experience with board exam preparation strategies (e.g., COMLEX, USMLE)
• Familiarity with COCA accreditation standards
• Knowledge of adult learning theory and cognitive science in education
• Experience working with diverse student populations in a medical school setting
• Skills:
• Student-centered approach with a strong commitment to academic excellence
• Ability to collaborate in a cross-functional team
• High level of discretion, integrity, and confidentiality
• Strong understanding of educational technologies and learning management systems
• Demonstrates a commitment to ACOM's core values by modeling behaviors aligned with Integrity, Service, Passion, Innovation, Respect, Excellence, and Diversity (InSPIRED) in daily interactions, decision-making, and service to students

Shift
Day Shift Details
First
FTE
1
Type
Regular
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Equal Employment Employer
Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.