IT Administrative Assistant

Job Description As the IT Technical Support Agent you will be responsible to: In this role you will support key infrastructure functions, working closely with users to troubleshoot hardware and software at the desktop, participate in troubleshooting calls or meetings, and provide on‑site assistance for end users with level 2 infrastructure issues. This is a technical position that requires strong analytical and communication skills. Primary Responsibilities Resolve IT service desk tickets/issues in a timely manner, documenting processes and creating knowledge articles. Provide desktop support, including troubleshooting, installing hardware and mobile devices both in person and for remote users. Assist with IT desktop deployments and computer imaging activities. Support manufacturing and distribution IT hardware, including handhelds, barcode readers, printers and scanners. Work closely with Managed Services on Windows 11 devices to diagnose issues. Triage issues and, if needed, escalate to other technical resources. Publish knowledge‑base articles for users to provide self‑service support and training for IT staff. Collaborate with IT vendors as required to resolve problems. Qualifications Associate’s degree in IT/IS or related discipline. 2+ years of service desk and desktop support experience. 2+ years of IT desktop and device troubleshooting experience. 2+ years of customer service experience. Knowledge / Skills Experience handling IT service desk issues, especially MS Windows desktops. Familiarity with Microsoft Active Directory and basic account management. Experience with printers and barcode scanning devices. Demonstrated troubleshooting experience. Mobile device support (application installation, email configuration, etc.). Computer hardware repair and restoration experience. Ability to diagnose and work with Windows 11 operating systems. Experience with ITIL and in‑house ticketing systems. Experience using ServiceNow or a comparable ticketing system. Customer‑service orientation with proven experience. Solid communication skills. Salary Base salary range: $40,000 USD – $66,000 USD. Actual salaries may vary based on education, training, experience, professional achievement, business need and location. Benefits Employees participate in an annual bonus plan based on company and individual performance, or a role‑based sales incentive plan. Benefits include health plans, a market‑leading 401(k) program with company contribution, product discounts, flexible time off, adoption benefits, and more. Equal Employment Opportunity Fortune Brands is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations We are committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or interview process, contact us at View email address on click.appcast.io and let us know the nature of your request along with your contact information. #J-18808-Ljbffr Yale August