Maintenance Technician

Job Description

Job Description

Job Title: Maintenance Technician

Department: Administration
Reports To: Office Manager

FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Full-Time

Salary Range : $25 to $27 per hour

About New North Citizens’ Council (NNCC)

New North Citizens’ Council is a community-based nonprofit organization dedicated to improving the quality of life for residents through education, workforce development, family support, and community services. NNCC is committed to equity, inclusion, and culturally responsive service delivery.

Position Summary

The Maintenance Technician is responsible for performing routine maintenance, repairs, and inspections of buildings, equipment, and grounds to ensure a safe, clean, and functional environment across NNCC facilities. This position requires a dependable individual with strong technical and problem-solving skills who can work independently while supporting the organization's commitment to providing safe and accessible spaces for the community.

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Facility Maintenance & Repairs

• Perform general maintenance and repair work, including basic plumbing, electrical, carpentry, painting, and drywall repairs.
• Conduct routine inspections of buildings, equipment, and facility systems to identify maintenance needs and safety concerns.
• Troubleshoot and repair facility equipment and building systems as needed.
• Respond promptly to maintenance requests, service calls, and work orders.
• Perform preventive maintenance to reduce equipment downtime and extend the life of facility assets.

Grounds & Property Maintenance

• Maintain grounds, parking lots, sidewalks, and common areas in a clean, safe, and presentable condition.
• Assist with seasonal maintenance activities, including snow removal, salting, landscaping, and debris removal.
• Monitor facility exteriors and report any safety hazards or repair needs.

Safety & Compliance

• Ensure compliance with all applicable safety regulations, building codes, and organizational policies.
• Identify and address potential safety hazards in a timely manner.
• Properly use and maintain tools, equipment, and personal protective equipment (PPE).
• Assist with emergency repairs and facility preparedness activities.

Inventory & Documentation

• Maintain accurate maintenance records, work orders, and repair logs.
• Track inventory levels of maintenance supplies, tools, and equipment.
• Recommend purchases and replacements of tools, equipment, and materials as needed.

Project Support

• Assist with facility improvements, renovations, office moves, and special projects.
• Coordinate with outside contractors and vendors when required.
• Support organizational events by assisting with room setup, breakdown, and facility preparation.

Required Qualifications

• High school diploma or equivalent.
• Basic knowledge of plumbing, electrical systems, HVAC, carpentry, and general building maintenance.
• Ability to safely operate maintenance equipment, power tools, and hand tools.
• Valid driver's license with a satisfactory driving record.
• Strong problem-solving, organizational, and time management skills.
• Ability to work independently and as part of a team.
• Strong communication skills and customer-service orientation..

Preferred Qualifications

• Previous maintenance, facilities, or building operations experience.
• Technical certifications in maintenance, HVAC, electrical, plumbing, or related trades.

Core Competencies

• Dependability and Accountability
• Attention to Detail
• Mechanical Aptitude
• Safety Awareness
• Problem Solving
• Teamwork and Collaboration
• Customer Service

Work Environment & Physical Requirements

• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, kneel, crouch, and perform physical labor for extended periods.
• Ability to climb ladders and work at varying heights.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate maintenance tools and equipment.

Equal Employment Opportunity Statement

New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.

ADA & Reasonable Accommodation Statement

NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

At-Will Employment Disclaimer

Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.