Customer Success Manager, Consumables

Description This role can be located in one of our approved corporate offices, with preference to New York City, NY. Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.

Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.

Key job responsibilities

Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management

Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience

Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs

Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence

Contribute to process improvements and innovation initiatives that benefit the broader organization

A day in the life

Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions

Review and analyze performance data to identify growth opportunities

Develop and present strategic recommendations to vendors

Participate in team meetings and knowledge-sharing sessions

Manage multiple projects while maintaining high service standards

About The Team We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.

Basic Qualifications

Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.

Experience prioritizing and managing time effectively in dynamic environments

Bachelor's degree

3+ years of Vendor of Client facing experience in Account Management, Vendor Management, and/or relevant experience in associated fields such as Buying, Planning, or Merchandising

Excellent written and verbal communication skills.

Proficient in Microsoft Excel.

Preferred Qualifications

Experience in project or program management

Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience in retail, e-commerce, or technology industries.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, CA, Santa Monica - 70,400.00 - 101,800.00 USD annually

USA, NY, New York - 66,300.00 - 112,000.00 USD annually

USA, VA, Arlington - 58,200.00 - 101,800.00 USD annually

USA, WA, Seattle - 80,200.00 - 101,800.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10418949

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