Account Manager

Account Manager/Customer Service Representative

As an Account Manager/Customer Service Representative, you'll be part of our Consolidated Aerospace Manufacturing team working as an on-site employee at our Berea, OH location.

Key Responsibilities:

Develop strong relationships with key customer contacts.

Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business.

Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts.

Identify customer needs and wants for product, service, and support; design new programs or initiatives that are customer-specific to enhance the profitability of customer and company.

Collaborating with management on sales goals, planning, and forecasting.

Become a subject matter expert on our products, processes, and operations.

Ability to travel occasionally for customer visits, as required.

Manage customer scorecards through collaboration.

Basic Qualifications:

Bachelor's degree in Marketing, Sales, or Communications.

Minimum of 2 years demonstrated success leading customer growth with key accounts.

Outstanding ability to build teamwork and trust across multiple internal stakeholders.

Moderate to advanced Excel knowledge.

Excellent organization skills to ensure follow-up both internally and externally.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.

Preferred Qualifications:

MRP/ERP experience (JD Edwards, SAP, etc.) highly desirable.