Guest Service Agent

Guest Services Agent - Hyatt Vacation Club Hourly Rate: $25.00 Targeted Application Deadline: 07/07/2026 Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Shift: 1st/2nd; must be available to work weekends and holidays Position type: Full Time Hourly Wages: $25.00 Benefits Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit Eligibility will vary by position Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Typical Day Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. Answers telephone calls and routes calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. Qualifications Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull items that weigh up to 25 lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr