Computer Technician

Computer Technician

Provides technical support, installation, configuration, maintenance, troubleshooting, and lifecycle management for district technology devices, software, cloud-based services, and network-connected equipment. Supports Windows, ChromeOS, Google Workspace for Education, classroom technology, and cybersecurity initiatives, delivering exceptional customer service to district staff. Assists in maintaining secure, reliable, and efficient technology operations across all district campuses and departments.

Education/Certification: High School Diploma or GED. Associate degree in Computer Science, Information Technology, or related field preferred. Valid CompTIA A+, Network+, or Security+ certification preferred. Google Certified Education Support Professional certification preferred

Special Knowledge/Skills: Proficiency with ChromeOS, Windows 10/11, macOS, and iOS/iPadOS environment management. Hands-on experience with Google Workspace for Education Applications (Google Docs, Sheets, Gmail, Slides, Meet, and Classroom) and Microsoft 365 / Active Directory. Experience with Mobile Device Management (MDM) platforms, zero-touch deployment, and high-volume hardware diagnostic/repair (screens, batteries, motherboards). Ability to install, configure, and troubleshoot projectors, Interactive Flat Panels (IFPs), wireless display technology, document cameras, and audio systems. Knowledge of local area networks (LAN), wireless access points (WAPs), network cabling, patch panels, and fundamental IP networking. Familiarity with basic cybersecurity hygiene, endpoint protection software, phishing awareness, and data privacy laws (FERPA, COPPA, CIPA, and Texas SB 820 guidelines). Familiarity with online state testing platforms (Cambium/STAAR, TELPAS) and secure browser deployments. Strong diagnostic, problem-solving, and interpersonal communication skills; ability to deliver empathetic, patient support to non-technical staff and students.

Minimum two years of technical support experience in an enterprise or educational environment installing, maintaining, and repairing computer hardware, peripherals, and software.

General: Demonstrates thoroughness, reliability, and a high degree of accuracy in completing work assignments. Works cooperatively with others and maintains a positive attitude in the workplace. Demonstrates initiative and sound judgment in problem-solving and decision-making. Reports promptly and maintains good attendance. Uses time productively on the job. Follows district policies, rules, and regulations. Accepts supervisory direction. Strives to improve job skills. Demonstrates tact, courtesy, and helpfulness when interacting with staff, students, parents, and visitors in the district.

Technical Support & Device Management: Diagnose, troubleshoot, and repair hardware and software issues across Chromebooks, laptops, desktops, tablets, printers, and peripherals. Deploy, manage, and maintain mobile student and staff devices using Mobile Device Management (MDM) tools and the Google Admin Console. Manage hardware warranty repairs, parts inventory, and Chromebook replacement lifecycles. Use the district work order system to record, prioritize, resolve, and document Tier 1/2 technical requests in accordance with established service level agreements. Assist with campus preparation, hardware deployment, and technical support for online state testing windows (STAAR, TELPAS, NWEA MAP).

Installation & Classroom Infrastructure: Install, configure, and maintain classroom technology, including Interactive Flat Panels (IFPs), document cameras, sound systems, and streaming devices. Install, test, and terminate Cat6 network cabling, and assist with network switches, wireless access points, and telecom equipment. Support campus physical security systems, including IP security cameras, access control badge systems, and emergency alert hardware. Relocate computer equipment, interactive technology, and peripherals during campus reassignments or facility upgrades.

Cybersecurity & Data Safety: Enforce district cybersecurity practices (in alignment with Texas SB 820) by ensuring endpoint protection agents are active, operating system patches are applied, and unauthorized software is removed. Support user onboarding and access control by ensuring appropriate account permissions and multi-factor authentication (MFA) requirements are enforced. Adhere strictly to student data privacy policies, including FERPA, COPPA, CIPA, and the district's Acceptable Use Policies (AUP). Report potential cybersecurity incidents, data breaches, or physical security risks immediately to the Technology Director or the District Cybersecurity Coordinator.

Professional & Customer Service: Provide prompt, courteous, and professional customer service to teachers, administrators, staff, and students. Maintain accurate asset-tracking records for district technology hardware and peripherals in the inventory database. Complete mandatory state and district training programs, including annual DIR-certified cybersecurity awareness training (HB 3834). Adhere to prescribed safety guidelines, including safe lifting techniques, ladder safety, and proper hand-tool use.

Other: Respond to emergency technical or network outages outside standard hours, as assigned. Comply with policies established by federal and state law, State Board of Education rules, and local board policies. Perform other duties as assigned by the Technology Director or designee.

Supervisory Responsibilities: None

Equipment Used: Personal computer, Chromebooks, interactive displays, hand tools, network cabling test instruments, multi-meters, diagnostic software, district vehicles, and ladder equipment.

Working Conditions: Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment Frequent in-district travel. Minimal out-of-town travel required. Occasional prolonged and irregular hours, including nighttime and weekend hours. Maintain emotional control under stress.