Client Success Specialist - Onsite Support & Relationships

We are a 3 rd generation family-owned business with a passion for helping restaurants bring their menus to life since 1930. We pride ourselves on craftsmanship of high-quality menus (leather, metal, wood and printed), long-standing customer relationships, and a collaborative workplace culture. We are a fast paced, continuously growing organization that is looking for candidates with a proven track record of reliability and a desire to grow with the company offering the opportunity to make a meaningful impact, shape the future of our creative and service operations, and grow with a business that values integrity, creativity, and people.

SUMMARY

The Client Services Representative interacts with customers by addressing inquiries and resolving complaints/issues while demonstrating relationship-building, proactive service, and a commitment to customer satisfaction.

ESSENTIAL JOB DUTIES

Interacts with customers via telephone and/or email to provide support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints and escalates when appropriate. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Cross-functional coordination and communication with Sales, Creative and Production departments. Other duties as assigned. REQUIRED SKILLS/ABILITIES Ability to effectively prioritize and execute tasks with minimal supervision. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. EDUCATION/EXPERIENCE High school diploma or GED. Customer service experience is preferred. POSITION DETAILS Shift: Monday - Friday Direct Reports: No FLSA Status: Non=Exempt Compensation: $24.75 - $30.00 hourly Location: Onsite, in-person BENEFITS: Company paid Basic Life/AD&D & Employee Assistance Program (EAP) Voluntary Benefit Plans: Life/AD&D, FSA, Short-term disability, pet insurance 401(k) with company contribution WORKING CONDITIONS AND PHYSICAL REQUIREMENTS This position operates primarily in a professional office environment and is not exposed to adverse environmental conditions and/or hazardous conditions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time; stand and walk occasionally (including in the plant); near vision acuity for computer work; ability to communicate clearly through verbal interactions on the phone and in person; and fine motor skills to operate a keyboard/mouse and other office equipment.

EEO AND ACCOMODATION STATEMENT

Cleveland Menu isan equal opportunity employer, and all qualified employees and applicants will receive equal employment opportunitywithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Individuals who require an accommodation should contact Human Resources with your accommodation request. #J-18808-Ljbffr Cleveland Menu Printing