Insurance Verification Specialist 2 - Prior Authorization (Hybrid - Dallas)

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values Are We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar‑for‑dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Insurance Verification Specialist 2 provides insurance benefit information to patients, physicians, and hospital staff. This position ensures timely insurance verification and financial clearance. It directly impacts the organization's reimbursement from payers for scheduled and unscheduled patient accounts. This position also helps with complex issues and manages workflow. Essential Functions Of The Role Perform financial clearance of patient accounts by verifying insurance eligibility and benefits. Ensure all notifications and authorizations are completed within the required timeframe. Complete appropriate payer forms related to notification and authorization. Coordinate the submission of clinical documentation from physicians to payers for authorization needs. Calculate accurate patient financial responsibility. Communicate promptly with Utilization Review. Collaborate with the physician and staff to ensure financial clearance before the patient's service. Interpret complex payer coverage information, including network participation status, limited plan coverage, and inactive benefits. Assist co‑workers and facility customers with complex questions and issues. Document systems according to the Insurance Verification guidelines to assure accurate and timely reimbursement. Manage workflow of specific area to ensure maximum results for department as requested. Key Success Factors 2 years of healthcare or customer service experience or education equivalency required. Must have the ability to consistently meet performance standards of production, accuracy, completeness, and quality. Ability to understand and adhere to payer guidelines by plan and service type. Requires good listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette. Maintain a professional demeanor in stressful, emotional environments with behavioral health or suffering patients, and life or death situations. Must exhibit high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing, and computer navigational skills. Basic computer skills and Microsoft Office. Belonging Statement We believe that all people should feel welcomed, valued and supported. Qualifications Education - H.S. Diploma/GED Equivalent Experience - 3 Years of Experience #J-18808-Ljbffr Baylor Scott & White Health