Vendor Relationship Representative II

Job Description

Job Description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. 

 

The Vendor Relationship Representative II supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.  

What You'll Do:

• Develop and maintain positive vendor relations to ensure superior customer satisfaction 

• Receive and handle customer calls and email requests for services 

• Manage the scheduling and completion of all services assigned by customers 

• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries 

• Identify, research and resolve customer issues using the company’s web-based systems and databases 

• Source new vendors to perform required services, as needed 

• Resolve or escalate all disputes or un-satisfied service confirmations 

• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship 

• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers 

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person 

• Enter information into our database and ensure consistency and accuracy 

• Be able to educate clients on the benefits of the Lessen service offering 

• Resolve most/all client and Affiliate issues without escalation 

• Remain on the queue and address all requests 

• Provide creative solutions to meet client needs and maximize value 

• Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client 

• Provide management with recommendations to changes in procedures, as needed 

• Foster a positive team environment 

• Ensure confidentiality of internal and external data 

• Perform ad-hoc projects and other duties as assigned

What You'll Need:

• Associate’s Degree or equivalent work experience (0-2)  

• Previous experience in Customer Service role preferred

• Customer Service – Proficient 

• Verbal Communication – Proficient  

• Written Communication – Proficient  

• Teamwork – Proficient 

• Relationships – Proficient  

• Organizational Awareness – Proficient  

• Learning Agility – Proficient  

• Problem Solving – Proficient  

• Process Orientation – Proficient  

• Prioritization – Proficient  

 

Why Lessen:

·        Competitive compensation

·        Health, Dental, Vision, Life, Disability options

·        401K retirement savings plan

·        Paid vacation, federal and floating holidays

·        Maternity/Paternity Pay

·        Career advancement opportunities

·        All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.