Complex HR Director

Compensation TypeYearlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. LocationDesigned by Hyman Isaac Feldman, The Gallivant Times Square was completed in 1928 and opened originally as the Hotel President. While the hotel has gone through transformations over the years, it is now an independent property dedicated to those looking to embrace the spirit of discovery at one of the best Midtown West Manhattan hotels.Midtown WestMidtown Manhattan’s west side comprises some of the most illustrious NYC neighborhoods for visitors to explore, including the trendy and artistic area of Chelsea.01Hell’s KitchenLocated on the west side of Manhattan and bordering the Hudson River, Hell’s Kitchen is known for its unique collection of authentic restaurants, delis, bars, and bodegas.02Little BrazilFound between Fifth and Sixth Avenues in Manhattan, Little Brazil is known for its Brazilian restaurants and annual Brazilian Day street celebration, featuring live music and other festivities.03Garment DistrictThe Garment District is named for its dense concentration of fashion-related businesses and shops, including the Fashion Walk of Fame and designer stores like Gucci and Louis Vuitton.04OverviewThe Complex Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline for an assigned portfolio of hotels.ResponsibilitiesDirect and supervise Human Resources staff.Prepare and maintain Human Resources budget.Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.Communicate new policies, information, and directives to all employees.Instruct staff in interpretation of HR policies and procedures.Ensure staffs compliance with HR policies and procedures.Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.Recruit, interview and recommend all exempt personnel.Maintain employee benefits programs.Set up, approve, and maintain all wage and salary programs, including performance evaluations.Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.Maintain open door policy.Monitor and analyze turnover statistics.Conduct training classes.Update and submit required reports in a timely manner.Participate in and monitor safety committee in compliance with Loss Prevention SOP’s.Ensure compliance with all HR related Loss Prevention SOP’s.Establish and maintain safety incentive program.Become a certified trainer in all current HR training modules.Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.Maintain Heroes of Hospitality (Employee of Month/Year) program.Practice positive employee relations, including coaching, counseling & discipline.Develop and maintain “no cost” benefit programs.Monitor Service Standards by Position training program.Participate in and monitor orientation programs.Develop managers for future advancement.Ensure managers are using coaching, counseling and discipline to address issues/concerns.Ensure Associate Opinion Survey is completed by all employees.Condense and expedite paperwork, develop internal communications, improve record keeping.Develop and maintain suggestion box program.Plan and edit employee newsletter.Manage all personnel files.Manage resume and application files.Develop and monitor recruitment resources.QualificationsAt least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.Previous supervisory responsibility required.College course work in related field helpfulFamiliarity with and knowledge of employment laws required.Long hours sometimes required.Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Job SummaryRequisition ID: 2026-80690Category: Human ResourcesJob Location: US-NY-New YorkProperty: The Gallivant Times SquareCompensation Minimum: USD $90,000.00/Yr.Compensation Maximum: USD $120,000.00/Yr.