Sr. Payments Product Manager

Role Description

The Senior Product Manager I will own a product or one or more product features within a complex product. He/she will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/she will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas. He/she will informally coach more junior PMs and interview and recruit new PM candidates.

• Own the roadmap, backlog, and execution for multiple government payment features across supported channels including online, POS, IVR, and electronic check.
• Translate government agency, merchant, and internal stakeholder needs into clear product requirements, user stories, and acceptance criteria.
• Lead feature delivery from discovery through release in close partnership with engineering and UX teams to deliver secure and scalable solutions.
• Prioritize enhancements, defects, and operational issues based on customer impact, regulatory risk, and business value.
• Maintain a well-groomed backlog aligned to sprint and program goals and operate within Agile methodologies such as Scrum or Kanban.
• Lead product demos, sprint reviews, and milestone presentations for internal stakeholders.
• Develop a deep understanding of government agency workflows, payment acceptance requirements, and compliance constraints.
• Capture, validate, and prioritize customer needs using structured discovery techniques, data analysis, and direct agency feedback.
• Interpret regulatory, policy, and market changes into actionable product insights.
• Act as the voice of the government customer within cross-functional teams.
• Apply working knowledge of the payments ecosystem, including issuers, acquirers, processors, networks, merchants, and payment facilitators.
• Demonstrate knowledge of PayFac-related capabilities for government customers, including onboarding, authorization, settlement, reconciliation, chargebacks, disputes, risk management, PCI compliance, and secure payment processing.
• Partner with compliance, legal, and risk teams to ensure all features meet business, legal, and regulatory requirements.
• Analyze product usage, operational metrics, and customer data to guide prioritization and product decisions.
• Evaluate product hypotheses using quantitative methods, including A/B testing where applicable.
• Make informed trade-offs between scope, timeline, customer impact, and regulatory considerations.
• Partner with analytics and operations teams to improve visibility into payment performance and customer outcomes.
• Generate new ideas by identifying trends and insights from product and operational data.
• Support go-to-market efforts by clearly articulating customer value propositions, feature capabilities, and delivery timelines.
• Partner with sales, implementation, support, and marketing teams to ensure readiness for new product launches.
• Assist with coordinated launch planning and execution across customer-facing teams.
• Deliver internal training to support operational readiness and rollout.
• Confidently address internal and customer questions related to product functionality, packaging, and roadmap.
• Help shape and champion the strategic direction and future vision for assigned feature areas.
• Use competitive analysis and market insights to inform product strategy and priorities.
• Contribute to product development plans, opportunity assessments, and business cases as needed.
• Consider high-level technical approaches when prioritizing functionality and tradeoffs.
• Use approved AI tools responsibly to increase productivity across product workflows, following internal guidance for data security and compliance.

Qualifications

• 6-8 years of PM experience.
• Experience with Payments and Merchant Fees.
• Experience working in Agile product delivery environments.
• Working knowledge of payments, merchant services, or fintech platforms.
• Demonstrated ability to translate government customer and business needs into clear, actionable product requirements.
• Proven analytical, problem-solving, and communication skills with the ability to collaborate across technical and non-technical teams.
• Experience supporting government or public-sector customers.
• Experience working within a Payment Facilitator (PayFac) or merchant services model.
• Familiarity with PCI compliance, fraud, risk, or chargeback workflows.
• Experience with payment channels such as eCommerce, POS, IVR, or electronic check processing.
• Bachelor’s or Master’s degree in a technical discipline such as Computer Science or Engineering is preferred but not required.
• Excellent problem-solving and analytical thinking with the ability to manage day-to-day issues independently.
• Clear, effective communication and collaboration skills across teams and stakeholders.
• Ability to innovate, experiment, and continuously improve processes and product outcomes.
• Demonstrated focus on results, accountability, and delivering high-quality outcomes.
• Commitment to self-development, openness to feedback, and supporting the growth of others through knowledge sharing and mentorship.

Requirements

• Understand company technology stack at a high level, for the broader product.
• Utilizes or extend the company's platform and underlying technologies to create new product features.
• Speaks knowledgably with tech and data counterparts about development approaches in consideration.
• Learns about new technologies to support new product development efforts.
• Is comfortable analyzing data using existing software packages (e.g. Excel).

Benefits

• U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.
• This job is eligible for an annual incentive bonus.
• Country specific benefits are offered.