Senior Business Analyst

Job Description

We are seeking a Senior Business Analyst to support a large-scale enterprise conversion and modernization program. This individual will play a critical role in process definition, testing coordination, reporting, and quality assurance activities across multiple project teams.

The ideal candidate is a hands-on, adaptable professional who can operate effectively in both structured and ambiguous environments. This role requires someone who is comfortable documenting business processes, developing testing artifacts, executing User Acceptance Testing (UAT), performing quality reviews, and providing visibility into project progress and outcomes.

Given the complexity of the environment, this individual must be flexible in their approach and capable of working across Agile, Waterfall, and hybrid delivery models while helping establish governance and consistency where processes may vary significantly from team to team.

Key Responsibilities

Partner with business and technology teams to document current-state and future-state business processes.

Create process maps, workflows, requirements documentation, and operational procedures.

Develop and maintain UAT plans, test cases, test scripts, and testing documentation.

Coordinate and execute User Acceptance Testing activities across multiple project teams.

Perform quality control reviews of business requirements, testing artifacts, and project documentation.

Track, manage, and report on testing progress, defects, risks, and readiness metrics.

Aggregate status updates and produce executive-level reporting for program leadership.

Work closely with teams to identify process gaps, operational risks, and improvement opportunities.

Support data validation and business process verification during testing cycles.

Help establish consistency and governance across teams operating with different methodologies and levels of testing maturity.

Collaborate with stakeholders to document business outcomes, decisions, and project deliverables.

Assist project teams with issue resolution and readiness activities throughout the conversion lifecycle.

Aggregate and analyze project data across a large portfolio of initiatives using sources such as Jira, Excel, and other enterprise reporting tools.

Leverage AI-enabled tools (e.g., Microsoft Copilot, Claude, or similar technologies) to improve reporting efficiency, generate insights, summarize project status, and reduce manual administrative effort.

Partner with program leadership to identify opportunities where AI and automation can enhance reporting, visibility, governance, and decision-making processes across the program.

Support the development of lightweight reporting approaches that provide meaningful program insights without increasing reporting burdens on project teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

7+ years of Business Analysis experience supporting large-scale programs, conversions, integrations, or transformation initiatives.

Strong experience writing and executing User Acceptance Testing (UAT) plans and test cases.

Experience with process mapping, workflow documentation, and business process analysis.

Proven ability to perform QA/QC reviews of requirements, process documentation, and testing artifacts.

Strong reporting and analytics experience, including consolidating status across multiple teams.

Experience working in Agile, Waterfall, and hybrid project environments.

Excellent stakeholder management, facilitation, and communication skills.

Advanced proficiency with Microsoft Excel and Microsoft Word.

Working knowledge of Jira for requirements, issue tracking, and reporting.

Exposure to generative AI tools such as Microsoft Copilot, Claude, or similar platforms, with the ability to leverage AI to improve reporting, documentation, analysis, and operational efficiency. Experience supporting large-scale enterprise transformation or system conversion programs.

Familiarity with complex environments that include custom applications, legacy systems, and technical debt.