Community Engagement Specialist

Community Engagement Specialist

Hey there! We're looking for a Community Engagement Specialist for a marketing agency focused on hospitality brands. If you are a strong writer, detail-oriented, and comfortable with online reputation platforms and social media, keep reading!

100% Remote Salary in USD LATAM – Reporting to US, EST Full Time, Sunday to Thursday Advanced English

About Our Client

You will be working for our client, a marketing agency that is managing organic social media for a portfolio of hospitality clients focused on resorts, hotels, and destination properties. They handle platform strategy, content creation, and performance reporting for each property, tailoring every account to its brand voice and audience.

About Athyna

Athyna is a Global Talent Platform, helping align world-class talent with the best employment opportunities across the globe. We believe in the future of work. That's why we are a 100% globally distributed team across 5 continents. We believe in people, and we value freedom, integrity, quality, and sustainability. We're proudly carbon neutral as an organization. We're very keen on social impact - we truly care about everyone on our team, and we want to make the world a better place for all of us.

In Your Day-to-Day, You Will

• Use online reputation platforms to draft and post review responses for clients, making sure every guest review is addressed in a timely and professional way
• Monitor and respond to comments and direct messages, staying on top of all social media conversations for each client
• Communicate with clients and internal team members to answer guest inquiries in comments and DMs
• Keep a consistent brand voice across reviews and social, adapting to the nuances of each client's voice
• Stay up to date on client offerings and details, and maintain internal client FAQ documents
• Keep up with industry trends, best practices, and changes in guest experience
• Keep timely communication with your team

Skills You Have

• Strong copywriting skills, with the ability to engage audiences creatively and quickly
• Excellent written and verbal English, with the confidence to speak on client calls
• Attention to detail and a passion for writing, as this is a writing-focused role
• Awareness of and engagement with cultural trends
• A responsible self-starter who works well both independently and in teams
• A collaborative and flexible attitude, comfortable giving and receiving feedback
• A permanent, stable work location (this role is remote, but not nomadic)

Skills That Will Make You Stand Out

• Familiarity with Facebook Business Manager

You'll Be Entitled To

Uncapped PTO US holidays