Service Desk Agent

Service Desk Agent

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness.

We are hiring immediately for a Service Desk Agent to work either in the Westminster, CO office, or in Herndon, VA. This position will allow for a combination of in-office work and a few days from home. From home may be up to two days per week, and this is subject to change.

The successful candidate will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary. Our Service Desk Agents, are often the first point of contact for customers' service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

This support is provided in accordance with corporate and company policy and industry best practices. Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate.

Essential Duties:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow call center "scripts/troubleshooting guides" when handling different topics
• Identify customers' needs, clarify information, and providing solutions
• Monitor tickets & workflows and in accordance to team's SLAs
• Create documentation where documentation is absent
• Administer Active Directory accounts
• Utilize remote user support tools to provide support
• Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications, a plus
• Demonstrate strong communications skills with active listening skills
• Remain customer-service oriented in all situations/personalities
• Pay attention to detail
• Solve problems quickly
• Remain organized/ set priorities
• Follow established procedures on routine work; requiring instructions only on new assignments

Minimum Qualifications:

• Must be a U.S. Person
• High School Degree or GED
• Be able to successfully pass a background investigation
• Experience in a customer service role

Preferred Qualifications:

• Previous help desk experience is a plus

Pay Transparency: To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate's experience, expertise, and alignment with the role.

The base pay for this position within Colorado is: $15.75 - $21.00 - $23.10 hourly.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.