Segment CIO

This executive will lead technology strategy and execution for a defined business unit within a larger enterprise. The role partners closely with senior business leadership to align technology investments with operational priorities, drive modernization, and ensure scalable, secure platforms that support growth. Key Responsibilities
Business & Technology Strategy

• Partner with senior business executives to shape and deliver a multi-year technology roadmap aligned to business goals.
• Own financial planning for technology within the business unit, ensuring disciplined investment, cost efficiency, and measurable ROI.
• Provide oversight across the full technology lifecycle-from concept through delivery and ongoing support.
• Make informed decisions on internal development versus third-party solutions to optimize speed, cost, and long-term flexibility.

• Work with stakeholders to identify and prioritize initiatives spanning new capabilities, operational improvements, and legacy modernization.
• Guide the design and rollout of scalable, integrated systems that support evolving business needs.
• Drive adoption of modern engineering practices (e.g., automation, APIs, cloud-native patterns) to improve delivery velocity and system resilience.
• Establish strong monitoring, logging, and performance management practices to ensure system reliability.
• Stay current on emerging technologies and evaluate their applicability to improve efficiency and competitive positioning.

• Serve as a trusted advisor to business leadership, ensuring technology solutions are aligned, cost-effective, and outcomes-driven.
• Maintain clear, consistent communication with leadership across multiple operating groups regarding priorities, timelines, and delivery progress.
• Partner with enterprise technology and security leadership to ensure adherence to company-wide standards and risk management practices.
• Collaborate with peer leaders to share best practices and drive consistency across the organization.
• Manage and influence external partners to ensure strong performance and value delivery.

• Build and lead a high-performing, inclusive technology organization.
• Oversee sourcing strategies and maintain accountability for key vendor and partner relationships.
• Partner with HR and leadership to ensure workforce planning aligns with current and future demand.
• Develop and retain top talent through coaching, mentorship, and a strong team culture.
• Foster an environment that values transparency, collaboration, and continuous improvement.

• Bachelor's degree in a technical or business-related discipline (advanced degree preferred).
• Extensive experience leading technology strategy and delivery within a regulated, product-driven industry environment.
• Strong background across multiple technical domains such as application development, architecture, cloud platforms, and/or DevOps at enterprise scale.
• Deep experience with core transactional systems (e.g., customer-facing or operational platforms) including implementation, integration, and optimization.
• Track record of managing complex vendor ecosystems and integrating third-party solutions.
• Demonstrated ability to lead large-scale transformation efforts and align technology initiatives with business outcomes.
• Strong executive presence with the ability to influence across complex, matrixed organizations.
• Excellent strategic thinking, problem-solving, and decision-making capabilities.
• Experience building consensus and driving initiatives that span multiple stakeholders and priorities.
• Proven success developing teams and leaders through coaching and performance management.
• Strong understanding of how technology enables operational and financial performance.
• Up-to-date knowledge of modern technology trends and enterprise best practices.