Customer Success Engineer

WalkMe is a digital adoption platform provider that helps organizations improve technology usage. What You'll Own Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption. Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes. Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices. Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact. Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows. Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption. Monitor customer health, usage, and workflows to proactively drive adoption and value realization. Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities. Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity. What You Need To Succeed 3+ years in a customer‑facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.). Proven experience with consulting, solution implementation, and customer enablement. Basic understanding of CSS, HTML, JavaScript, and APIs. Strong understanding of SaaS platforms, integrations, and data workflows. Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions. Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value. Excellent communication and relationship‑building skills with both business and product stakeholders. Strong project management and organizational skills. Passion for helping customers succeed and driving measurable business outcomes. Benefits Flexible work arrangements: hybrid and flexible hours. Supportive culture focused on the whole person and community. Professional development opportunities and continuous learning. Comprehensive health care coverage for employees and families. 401(k) program with company matching up to $5,000 and generous vacation policy. Our job titles may span more than one career level. The total OTE for this role is between $95,000 and $120,000. The actual base pay is dependent upon many factors, such as location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately. #J-18808-Ljbffr WalkMe