Customer Service Representative

Customer Service Representative - 5800

Position Highlights

• Department: Lab Support Services
• Hours: 20 hours per week
• Shift: 1- Days
• Weekend Requirement: Every Other Weekend or Every Third Weekend

Position Summary

Perform a variety of customer service and clerical duties in response to client issues while helping to identify and meet the needs of laboratory customers. Uses information systems to gather data and track client encounters.

Essential Duties & Responsibilities

Under General Supervision:

Safety: Contributes to a safe and secure environment for patients, visitors, physicians and co-workers by following established standards and procedures.

Personal Schedule: Strives to adjust personal schedule to accommodate changing department needs and workload. Stays late when necessary to resolve problems.

Daily Work: Coordinates workload to achieve a high level of productivity and efficiency while demonstrating the ability to recognize, establish and deal with multiple priorities.

Communication: Reports all problems, concerns or situations to the supervisor or manager in a timely manner with suggestions for potential solutions or ideas.

Job Knowledge:

a. Provide information and resolve problems related to test requests, submission requirements and status of results

b. Answer telephone calls in a prompt, courteous and concise manner

c. Collaborate with couriers in regards to specimen pick ups and supplies for clients

d. Call clients in a professional manner regarding stat or canceled tests

e. Perform office related work including but not limited to faxing, daily audits and scanning

Initiative: Volunteers to do projects and to learn new duties. Participates in educational opportunities and in training new employees.

Work Area: Maintains a clean and organized work area. Restocks work areas and assists in maintaining supply inventories.

Problem Solving: Performs duties and solves problems in an independent manner with minimal need for supervision. Assumes responsibilities within the scope of delegated authority.

Mandatory Requirements: Assumes responsibility for own training.

Absolutes: Adheres to all Absolutes (Safety, Privacy and Confidentiality, Professional Appearance and Responsibility and Commitment).

All other job related duties as assigned

Minimum Qualifications:

High School Diploma or equivalent

Basic computer skills

Preferred Qualifications:

Knowledge of laboratory tests and terminology

Must have effective oral and written communication

Excellent interpersonal skills

Comprehensive Benefits Offered

• Competitive benefits package
• Shift Differentials
• Continuing Education assistance
• Tuition reimbursement
• Student Loan relief
• Long-term Disability
• Life insurance
• Family medical leave
• Compensation Range: $17.8700 to $25.9100

Note: The compensation range(s)above are a good faith representation of the base pay rates for all positions at a given grade across the organization. Typically, a new hire can expect a starting pay rate somewhere in the lower part of the range. Actual pay rates may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly values for both non-exempt and exempt roles.

Benefit offerings and eligibility may vary based on employment status (e.g., full-time, part-time, or per diem roles).

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

All of our nurses at Middlesex have access to professional development opportunities, the ability to participate in a clinical ladder, and shared governance while working to provide the safest, highest-quality care to our patients.