Ramp Supervisor

About us

We are a team of airline catering enthusiasts who believe flying is the greatest privilege and opportunity in the world. Thus, believe it should be a nice experience for everyone. Air Fayre is an award-winning catering team that is in search of the best and the brightest to join our dynamic team of airline catering enthusiasts.

As a member of the team, your mission will be to support in-flight catering to the world's major airlines out of LAX, providing delicious inflight food and beverage services that make travelers and crews happy achieved through our attentive employees. You will have a direct impact on customer satisfaction in this exciting industry!

Air Fayre offers benefits including!

An excellent compensation package that includes a quarterly performance bonus program.

Medical, Dental, and Vision for employees & dependents at 80% premium sponsorship.

Free short- and long-term disability insurance and life insurance

2-4 weeks of paid vacation

401K with a match

Mission of role

We have an exciting opportunity available for a full-time Airfield Ramp Supervisor to lead a team of Catering Service Representatives (CSR's) catering aircraft at bustling LAX.

The Airfield Ramp Supervisor is responsible for managing people and performance on the airfield while maintaining great account relations with the airline. This includes ensuring Catering Service Representatives (CSR's) and trucks are positioned to cater flights on time, that protocols are adhered to, and irregular operations are managed to get flights out on time.

Functions and Responsibilities

• Ensure people and trucks in positioned to cater flights on time.
• Monitor and ensure compliance with HACCP and ramp safety SOP.
• Oversee the allocation of labor to maximize productivity
• Monitor CSR adherence to work and safety protocols and provide instruction.
• Deal with issues and assist when irregular operations require extra support.
• Manage CSR performance for improvement and high morale.
• Manage CSR schedules and meal violations.
• Assists in planning and forecasts manpower.
• Checks that all teams are catering correct aircraft and flights.
• Responsible for getting information from other airlines for service.
• Help figure out ways to improve ways of working.

Experience

• 2-4 years of experience as a team leader or supervisor in a transportation/assembly/or logistics operation.
• HS Diploma/College degree preferred
• Experience in related industry, including in various safety and training roles (airline catering or airport operations role preferred)
• Must have strong and effective leadership skills, and successfully manage a staff of 20-30
• Knowledge of and/ or the ability to interpret CAL-OSHA & other agency safety regulations
• Valid California Driver's License
• Ability to pass TSA & FBI background screening
• Bilingual in English & Spanish preferred

Values

• Gets satisfaction monitoring completion of work to safety or procedural standards and improving performance through positive, trusting relationships with direct reports and clients.
• Likes to, can and does engage with people. Willing to explain and instruct fellow team members and to make improvements stick.
• Highly responsive to obstacles, customer-focused, positive, and can-do
• Willing to adapt to varying shifts and working hours.