Customer Service Specialist

Position SummaryVivaMas Medical Centers is seeking a compassionate, service-driven, and solution-oriented Customer Service Specialist to join our team at our Pembroke Pines location. This role serves as a frontline support specialist dedicated to delivering an exceptional patient and member experience through personalized service, effective communication, and timely issue resolution.The ideal candidate is passionate about customer service, enjoys helping others, and thrives in a fast-paced healthcare environment focused on serving the senior community.ResponsibilitiesProvide exceptional customer service to patients and members both in person and over the phoneAddress patient concerns and assist with immediate service needsConduct follow-up calls regarding referrals, appointments, medications, and pending issuesComplete Daily Complaint Reports accurately and timelyConduct Welcome Calls for newly registered patientsFollow up with patients who missed scheduled appointments and assist with reschedulingSchedule appointments across multiple departmentsNavigate and manage tasks within NextGen PM/EHR systemsSupport member retention and engagement initiativesCollaborate with operational and clinical teams to ensure positive patient experiencesAssist with grocery card inquiries and activation support when applicableQualificationsHigh school diploma or equivalent requiredMinimum of 2 years of customer service, patient relations, or member experience requiredHealthcare, wellness, or service-industry experience preferredExperience working with seniors or Medicare-eligible populations preferredStrong conflict resolution and problem-solving skillsExcellent communication and interpersonal abilitiesBilingual English/Spanish or Creole preferredProficiency with Microsoft Office and computer systems requiredExperience with EMR/EHR systems preferredWorking EnvironmentFast-paced healthcare and patient-focused environmentFrequent phone and in-person patient interactionHigh computer and system usage requiredAbility to multitask while maintaining professionalism and empathyAbility to sit for extended periods while managing calls and documentationAHCA RequirementsThis position may require successful completion and maintenance of an AHCA Level 2 background screening in accordance with Florida healthcare regulations. Candidates must be able to meet all eligibility and compliance requirements prior to employment.For additional information regarding AHCA background screening requirements, please visit: #J-18808-Ljbffr