Member Services Coordinator

Access Dubuque

Dubuque, IA

Cottingham & Butler/ SISCO

1 Positions

ID: 4918929008

Posted On 09/12/2025

Refreshed On 09/30/2026

Job Overview

Member Service Coordinator

Location: Dubuque, IA (hybrid).

What Our Member Service Coordinators Do and Why It’s Important:

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.

In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.

We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.

Schedule:

The standard work week for this position will be Monday through Friday, 8-5pm.

Full-Time Benefits - Most benefits start day 1

Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/Defined Contribution (1-year waiting period)
PTO/Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/Parental Leave
Subsidized Parking
Company-paid Term Life/Accidental Death Insurance

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

Want to learn more? Follow us on | LinkedIn ( | Facebook (

Primary Contact

12213

Human Resources

View phone number on click.appcast.io

Phone

View phone number on click.appcast.io

Fax

View email address on click.appcast.io

True

False

True

Job Details

Categories

Customer Service

Health Care

Insurance

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

943

Job REQ #

4918929008

# Positions

Start Date

20250912

End Date

20261112

Featured Job

TH Ad

TH Comments

Similar Jobs

Claims Coordinator

Cottingham & Butler/ SISCO

TRIO Student Support Services Tutor Coordinator

University of Wisconsin-Platteville

Patient Services Representative

Crescent Community Health Center

Condition Management Account Coordinator

Cottingham & Butler/ SISCO

Recreation Program Coordinator - Recreation Progra

City of Dubuque

Staffing Account Coordinator

Sedona Staffing Services

Residential Services Supervisor

Sedona Staffing Services

Banking Services Intern - Summer 2027

Fidelity Bank & Trust

Customer Service Crew Member

Sedona Staffing Services

Contractor Service Coordinator

Cottingham & Butler/ SISCO

Share this Job

Cottingham & Butler/ SISCO

About the Company

ABOUT THE COTTINGHAM & BUTLER COMPANIES

Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Member Services Coordinator in Dubuque, IA vacancy

Member Services Coordinator
...Member Services Coordinator Location: Dubuque, IA (hybrid). Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals...
Suggested
Full time
Monday to Friday
Cottingham & Butler
Asbury, IA
5 days ago
Resident Services Coordinator
Job Summary The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare and... ...risks * Continuous interaction with residents and family members under stress * Position is considered safety-sensitive...
Suggested
Temporary work
Local area
Immediate start
Flexible hours
Milestone Senior Living EAU Claire
Asbury, IA
4 days ago
Contractor Service Coordinator
...independent drivers stay protected and on the road. As a Contractor Service Coordinator , you'll be a trusted resource for customers by answering... .... You'll work with customers, business partners, and team members to provide a smooth and positive experience. We're looking...
Suggested
Full time
For contractors
Cottingham & Butler
Dubuque, IA
a month ago
Accessibility Services Coordinator
...Description Job Description Clarke University invites applications for the 10-month, 30 hour per week position of Accessibility Services Coordinator. The Accessibility Services Coordinator is responsible for coordinating appropriate academic and other accommodations for...
Suggested
Work experience placement
Immediate start
10 hours per week
Clarke University
Dubuque, IA
4 days ago
Aisles Online Service Lead
## Aisles Online Service LeadApply: Dubuque #3, S Locust Street, Dubuque, IA: Full time: Posted Today: End Date: October 19, 2026 (14... ...needed* Communicate clearly and professionally with customers, team members, and supervisors* Stay organized and manage multiple priorities...
Suggested
Hourly pay
Full time
Shift work
Night shift
Weekend work
Hy-Vee
Dubuque, IA
4 days ago
Club Manager
...Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties... ...Recruit, hire, train, schedule and supervise team members. · Member service oversight making sure all team members are providing a great...
Full time
Temporary work
Flexible hours
Shift work
Planet Fitness
Dubuque, IA
4 days ago
Club Manager
...Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties... ...Recruit, hire, train, schedule and supervise team members. Member service oversight making sure all team members are providing a great...
Temporary work
Shift work
Planet Fitness - Baseline Fitness
Dubuque, IA
4 days ago
Service Leader
...Service Leader Cultivate a better world Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly...
Work at office
Local area
Shift work
Chipotle
Asbury, IA
1 day ago
Head of Operations Management (m/w/d)
$40.54 - $42.86 per hour
...Lead is responsible for supervising and coordinating daily production activities while ensuring... ..., onboarding, and development of team members. Provide timely, constructive performance... ...of purchasing any property, goods, or services. You may revoke your consent at any time...
Hourly pay
Full time
Work experience placement
Work at office
Local area
Flexible hours
Weekend work
Weekday work
Aditi Consulting
Dubuque, IA
2 days ago
Head of Services - Support and Managed
...are seeking an experienced and dynamic Manager of Cardiovascular Services to lead and oversee our cardiovascular service lines, including... ...several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options...
Daily paid
Full time
Temporary work
Monday to Friday
Shift work
UnityPoint Health
Dubuque, IA
7 days ago
Head of Services - Support and Managed
...nursing community located in Dubuque, IA, is now hiring! Dietary Service ManagerSchedule/Shifts Available: Full-time Make a Difference... ...individualized care plans Supervise, coach, and support dietary team members to promote quality service and teamwork Manage food ordering,...
Hourly pay
Full time
Immediate start
Shift work
Care Initiatives
Dubuque, IA
7 days ago
Head of Client Support Services
...technology. We're looking for a people-focused, results-driven Service Supervisor to join our growing team. In this role, you'll... ...performance and accuracy goals. Lead, coach, and develop team members through training, feedback, and recognition. Oversee hiring,...
Cottingham & Butler
Dubuque, IA
1 day ago
Department Manager
...Short- and Long-Term Disability, life and accident insurance Service awards Description: Position Overview The Department... ...· People Practices: Conduct performance reviews, coach team members, support hiring. · Safety & Security: Lead safety audits, follow...
Temporary work
Local area
All shifts
Shift work
Night shift
Weekend work
Early shift
McDonald's
Galena, IL
4 days ago
Head of Operations & Business Management
...setting, performance management, and annual planning. Oversee operations and employee productivity, building a culture ensuring team members thrive and achieve goals. Ensure effective recruiting, onboarding, training, performance management and retention of team members....
Temporary work
Unifiedtherapy
Dubuque, IA
4 days ago
Market Grille Department Manager
...Hy-VeeAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier...
Work experience placement
Shift work
Night shift
Weekend work
Hy-Vee
Asbury, IA
1 day ago
Account Manager - State Farm Agent Team Member
$20 - $25 per hour
...between customer needs and agent office departments. You improve the lives of customers by proactively marketing relevant products and services. Benefits: Opportunity for advancement, Paid time off, Training & development, 401(k) matching, Bonus based on performance,...
Hourly pay
For contractors
Work at office
Lane Madsen - State Farm Agent
Asbury, IA
2 days ago
Food Service Manager
...our customers and each other. Job Description Job Title: Food Service Manager Department: Market Grille FLSA: Salary Revision Date: 0... ...organize materials; conduct interviews; and guide and direct team members with confidence Communicate clearly and professionally with...
Shift work
Night shift
Weekend work
Hy-Vee
Dubuque, IA
17 hours ago
Club Manager
...Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties... ..., train, schedule and supervise team members. · Member service oversight making sure all team members are providing a great...
Full time
Temporary work
Local area
Flexible hours
Shift work
Planet Fitness
Dubuque, IA
5 hours ago
Multi-Media Account Executive
...—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.What You’ll Do:As a key member of our Dubuque sales team, you’ll take full ownership of building and managing a book of business. You’ll focus on bringing in new...
Full time
Work at office
Local area
Townsquare Media Group
Dubuque, IA
6 days ago
Account Manager - SISCO
...collaboration with internal departments within SISCO, including Customer Service, Implementation, and Enrollment, to provide high-quality... ...for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.For the past decade, many...
Cottingham & Butler
Dubuque, IA
3 days ago
Department Manager
$19.25 - $20.25 per hour
Department Manager We are currently looking to fill a full-time Department Manager positions in our store. Store hours are Monday through Saturday, 9 AM to 8 PM and we are CLOSED ON SUNDAY. A department manager is responsible for: Ordering Stocking Merchandise...
Hourly pay
Full time
Flexible hours
Afternoon shift
Hobby Lobby
Dubuque, IA
6 days ago
Head of Operations & Business Management
...as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceDirector of OperationsPRIMARY PURPOSE: To be responsible... ...relating to the partner/office performance.Assists with the coordination of sales and client service efforts.SUPERVISORY...
Full time
Work at office
Local area
Sedgwick
Dubuque, IA
7 days ago
Service Center Manager
...Service Center ManagerGeared for the DrivenAt Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with... ...belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay...
Full time
Part time
Flexible hours
Valvoline
Asbury, IA
5 days ago
Service Center Manager
...belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay... ...lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with...
Full time
Part time
Flexible hours
Afternoon shift
Valvoline
Asbury, IA
5 days ago
Operational Excellence Manager
...ensuring seamless integration across multiple departments. Coordinate and manage cross-functional teams, including both internal... ...interpersonal skills with a focus on collaboration and customer service. ~ Excellent organizational skills with the ability to manage...
For contractors
First Supply
Dubuque, IA
3 days ago
Director of Operations
Integrator / Director Of Operations Warren Buffet and Charlie Munger. Walt Disney and Roy Disney. Steve Jobs and Steve Wozniak. What do these dynamic duos have in common? They're all Visionary (CEO) & Integrator (Director of Operations) partnerships. 1-800 T...
Team Architects
Asbury, IA
1 day ago
Head of Operations & Business Management
...a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Director of Operations PRIMARY PURPOSE : To... ...relating to the partner/office performance. Assists with the coordination of sales and client service efforts. SUPERVISORY...
Full time
Work at office
Local area
Sedgwick
Dubuque, IA
3 days ago
Head of Operations & Business Management
$38.31 per hour
...decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting ****@*****.*** . For...
Hourly pay
Full time
Work experience placement
Local area
Flexible hours
Weekend work
Weekday work
Aditi Consulting
Dubuque, IA
5 days ago
Restaurant Kitchen Manager
...with an uncapped bonus programReferral bonuses for bringing new members to our teamFree shift meal and 50% discount on Red Robin food... ...and a passion for having fun! Red Robin is a high-volume, full-service restaurant known for its laid-back atmosphere and uniquely quirky...
Local area
Shift work
Night shift
Weekend work
Red Robin
Dubuque, IA
1 day ago
Restaurant Assistant Manager
$40k - $50k
...building a true Freddy’s Family — where leaders are supported, team members are empowered, and careers grow. We invest heavily in training... ...(for eligible employees — must be age 21+ with 3 months of service) ~ Medical, dental, and vision insurance ~100% manager meal...
Flexible hours
Shift work
Afternoon shift
Freddy's of Iowa
Dubuque, IA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Member Services Coordinator. Be the first to apply!