Bilingual Receptionist (Full Time)

Job Description

Job Description

Join A&C Plastics, a leader in the plastics industry for over 50 years! We're Hiring a bilingual (English/Spanish) Front-Office Receptionist/Customer Service Associate!

Are you the kind of person who makes everyone feel welcome the second they walk in or call? Do you thrive in a fast-paced environment, stay organized under pressure, and enjoy juggling a variety of tasks? If you've got a polished presence and a heart for service, we want you on our team!

Position Details:
Location: Houston, TX (100% onsite; no remote work)
⏰ Hours : Monday – Friday, 7:30 AM – 5:15 PM

What You'll Do:
✔ Greet visitors, customers, and vendors with a warm and professional attitude
✔ Answer multiple phone lines and direct calls quickly and cheerfully
✔ Keep the lobby, showroom, and sample areas clean and organized
✔ Confirm customer orders and send out order confirmations
✔ Notify customers when their orders are ready for pickup
✔ Process payments (credit card, check, and cash)
✔ Provide order status updates and work closely with the warehouse team
✔ Distribute mail, ship samples, and mail out giveaways
✔ Help with monthly thank-you cards and goodie bags
✔ Support the sales team, customer service manager, and company president
✔ Jump in wherever needed – we're all hands on deck around here!

What You Bring:
✅ Fluent in English & Spanish – this is a MUST!

✅ At least 2+ years of Customer Service or Receptionist experience (or equivalent)
✅ Polished, professional, and personable
✅ Detail-obsessed and super organized
✅ Confident using Microsoft Outlook, Word, Excel & PowerPoint
✅ Excellent verbal and written communication
✅ Able to multi-task like a pro and stay calm under pressure
✅ A team player with a "no task is too small" mindset
✅ Comfortable working on a PC
✅ Non-smoker
Willing to lift boxes, sweep the floor, or run a last-minute errand if that's what the day needs

Perks & Benefits:

Paid Time Off & Holiday Pay : After 90-day probationary period

Paid Sick Days : 5 days per year

Company Gym Access : M-F, 4:30 AM - 8 PM

401K Plan: With up to 4% Employer Match

Profit-Sharing Program: Get rewarded for the team's success

Health, Dental, & Vision Insurance: Stay healthy, stay happy

Pet Insurance – Optional coverage available to help care for your furry family members
️ Long-Term Disability & Company-Paid Life Insurance: Offered for peace of mind Employee Purchase Discounts: On the products you help make awesome

Career Growth – We Love to Promote from Within!
❤️ 5 Paid Days for Volunteering – After one year of service, get paid 5 days each year to give back to your favorite charity or non-profit
️ Fun & Friendly Culture – When we crush our goals, we celebrate together with monthly catered lunches and plenty of recognition!

Employee Assistance Program – Access counseling, legal advice, and more through our free Employee Assistance Program (EAP)

Work Buddy Program – Paired with a veteran teammate for support, lunch check-ins, and a happy hour in your first 90 days

Leadership Mentorship – New managers are matched with veteran leaders for a full year of coaching and support

Please Note:
A background check and drug screening are required for all new hires.