B044 - Customer Service Representative

Job Description

Job Description

 

Discover your next career at  Mygrant Glass !

 

 

About Us:

 

Mygrant Glass was established in 1926, we've journeyed from a single location in California to becoming the largest independent wholesale distributor of automotive glass in the United States. Our enduring success is built on a foundation of unparalleled inventory, an extensive warehouse network, and uncompromising quality standards. We thrive on forming lasting partnerships that drive the success of our valued customers. 

Customer Service Representative  

 

Non-Exempt 

Reports To: Branch Manager 

ESSENTIAL JOB FUNCTIONS: 

The following responsibilities are subject to change based on the needs of the company and the employee level.

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and escalate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution. 
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

PROFESSIONAL EXPERIENCE, SKILLS, ABILITIES:  

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment. 
• Excellent at resolving customer conflict.
• Willing to learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through. 
• Technologically proficient.

EDUCATION REQUIREMENTS 

• High School Diploma, GED or equivalent preferred.

POSITION SUMMARY: 

A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Join our team:

 

We are a passionate and close-knit community of individuals who believe in the power of teamwork and providing friendly, knowledgeable, and prompt service. At Mygrant Glass , we don't just offer jobs; we offer opportunities to nurture your career with one of the nation's leading wholesale auto glass companies. 

 

Where a pay band is provided, actual pay may be above the listed range based on the individual's experience, education, certifications, knowledge, skills, and geography/work location. The listed range reflects what we reasonably expect to pay for this opportunity at the time of posting.

Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local law. Base pay does not include other forms of compensation. Mygrant Glass is proud to offer its employees a comprehensive benefits package including:

1. Medical

1. Dental

1. Vision

1. Life insurance

1. FSA plans

1. 401(k) plus matching

1. Holiday, sick, and vacation days

 

 

Benefits:

 

Health Insurance Flexible Spending Plan Health Savings Plan Dental Insurance

 

Vision Insurance Paid Time Off Paid Sick Time Paid Holidays 401K/with matching

PHYSICAL DEMANDS  

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects;. Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, maneuver in tight spaces, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift.

Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship. 

This job description is subject to change at any time by the Company.