Patient Experience Representative- 12-9:30pm M-F

Job Posting DescriptionAt Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will provide support to the administrative operations of the Cardiac ICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Shift: overnight; Monday-Friday 12-9:30pmKey responsibilitiesPatient Encounter Management:Providing positive and effective customer service via phone that supports unit operationsCollaborating with referring providers and practices via phoneObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.StatusFull-TimeRegular, Temporary, Per DiemRegular Standard Hours per Week40 Pay Range$19.83-$29.49 HourlyOffice/Site LocationBostonJob Posting CategoryAdministrationRemote Eligibility Onsite Only AutoReqId: 86371BRDepartment: Cardiology