Client Solutions Associate

Job Description

Job Description

About ETC Florida

It is our employees that have made ETC Florida the largest company of our kind in South Florida. Our goal is to WOW and AMAZE our clients by automating and integrating their technology. 

What makes ETC Florida unique:

• AWARDED BEST PLACE TO WORK 4x in a row by Employees & South Florida Business Journal
• Award winning installations and HTA Estate Level Certified
• Largest in-house service department available 24/7/365
• Over 35 years of experience and reliability with thousands of satisfied clients

We have defined 5 core-values that help guide us in every interaction we have with our clients, our teammates and our vendors. They are:

• Service the Client Above all Else!
• Be Solution-Oriented, Creative & Innovate
• Be Enthusiastic, Positive and Enjoy What You Do!
• Exhibit Honesty, Respect & Integrity
• Work & Act as a Team

Position Summary/Overview

• This position requires someone who is motivated and driven to deliver the right solution and own the customer experience. The individual will also need to understand a consultative and collaborative approach. They must be able to work with Custom Home Builders, Architects, Designers, Electricians as each one of these groups will deliver potential leads and opportunities.
• The individual should have a keen understanding of the high-end market and the demands of that market. They must be comfortable discussing product solutions in the tens and hundreds of thousands of dollars. The individual needs to understand technology, how it integrates into a person’s life and can simplify the explanation of the technology while making recommendations to the end user or referral source.
• The individual needs to define the scope of work clearly and explore alternatives by having a deep understanding of the industry. The individual must be comfortable with a long sales cycle (3-6 months) and be willing to establish long term partnerships with referral sources to maintain an active funnel.

Client Services Executive Job Duties:

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Submit and develop orders by utilizing software based quoting tools.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Client Services Executive Skills and Qualifications:

• Meeting Sales Goals
• Closing Skills
• Territory Management
• Prospecting Skills
• Negotiation
• Self-Confidence
• Product Knowledge
• Presentation Skills
• Client Relationships
• Motivation for Sales
• Customer Service

Job Requirements:

• College Graduate Preferred
• 2+ years of experience in a complex, technical, or high-end sales environment with a proven and verifiable track record of success in closing new deals. LUXURY SALES EXPERIENCE A MAJOR PLUS!
• This position will focus on developing new business and business in areas including West Palm Beach, Jupiter, Stuart and Port St. Lucie market areas.
• Organized and effective time management.
• Ability to deliver consistently on sales goals and targets
• Ability to deliver consistently on reporting requirements and activity sheets.
• Ability to multitask, react and redirect as necessary.
• Commitment and enthusiasm to participating in a high energy environment committed to success and growth.
• Computer acumen capable of creating proposals using on-line software and solutions
• Technical background understanding the Home Entertainment, Home Automation, Lighting, and Security products.
• Proficient in computer software such as Microsoft Word, Excel, and PowerPoint
• Must have excellent communications skills; excellent command of the English language
• Excellent follow up skills and attention to details with a focus on setting goals and deadlines.

Compensation:

• The total compensation package will be a combination of base salary and commissions. Additional incentives may be offered for various products and services.
• Compensation package is commensurate with experience and existing book of business.
• Must have excellent communications skills; excellent command of the English language.
• We offer Vacation, Holidays, Health Insurance, Life Insurance. 401K and Employee Discounts. Optional Dental, Vision, and other insurances available as well.
• Target Compensation is variable based on quota attainment.