Director of Operations

Site DirectorThe main goal of the Site Director is to lead and direct site leadership and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility.In this role, you will drive team execution of the defined operational plans, own fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent.What You'll Do:Manage yearly budget and own monthly P&L for assigned siteDevelop Operations Managers and Managers; Develop talent and site succession plansOwn operational standardization and continuous improvementDevelop and manage key client relationships at the operations level e.g.Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to timeOversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operationBuild a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherenceProvide direction and support to direct reports.Coach to ensure career development, productivity and quality objectives are consistently achievedMaintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impactEngage with broader team for support to site operationsWho You Are:Player/Coach - weighted towards coaching Anticipate issues and course correct to avoidSupport your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnershipHigh Financial AcumenStrong communication and presentation skillsSense of urgency to identify and rally teams to address issuesProblem solving thought process Lean thinker, continuous improvement leaderAbility to plan, direct and implement site operations to meet planned KPIs and SLAsOrganizational agility and good influencing skillsWhat You've Done:7+ years of progressive Operations experience* Financial/Cost Management and ownership via budget building – $30-$75M in revenue scopeExperience leading culture improvements and/or transformationExperience in Lean and Continuous Improvement methodologyProactive, numbers driven and a anticipated plannerBusiness Leadership Development experienceManaging a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)* Wholesale fulfillment experienceTop Candidates will also have:Fast paced, high volume, multi-client, unit-pick fulfillment center environment experienceKnowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).Success during traditional holiday 'peak' ecommerceCulture of improvement or transformation with continuous improvement experience.Bachelors DegreePhysical Demands & Working Conditions:Able to lift 25+ lbsCurrently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.