Operations Associate

Job Title

Monitors the status of shipments from pickup through delivery

Enters shipment location, date and time into Dispatch system

Contacts carriers and drivers via phone, email or internet to determine driver location

Escalates potential or existing service failures to Dispatch, Operations Management and Client

Works closely with Dispatch, Account Managers, Account Executives and Operations to ensure service level expectations are achieved and clients are informed of shipment status

Secures shipment and carrier documentation (bills of lading, PODs, etc.)

Other duties as assigned

Excellent written and verbal communication skills

Strong understanding of US Geography

Excellent organizational and problem solving skills

Capable of managing multiple tasks simultaneously

Proficient in Microsoft Excel

Works well in a team environment

Talking, hearing and using hands to operate computer equipment

Vision abilities required by this job include close vision and the ability to adjust focus

High school diploma or GED/Bachelor's degree preferred

Professional certification may be required in some areas.

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.