Collections Specialist (ONSITE)

Job Description Serve as the primary point of contact for customers regarding loss mitigation and collections‑related inquiries. Perform outbound and inbound collection calls to resolve delinquent accounts. Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options. Maintain accurate and detailed records of all customer interactions and account activity. Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes. Review accounts to ensure compliance with company policies, procedures, and regulatory requirements. Qualifications Excellent verbal and written skills with strong negotiation and active listening skills. Problem‑solving, time management, and organizational skills. Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. Strong attention to detail. Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC). Ability to thrive working in a fast‑paced collaborative environment and manage multiple priorities. Strong computer skills including Microsoft Office applications. Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations. Ability to analyze and interpret complex documents to make sound decisions and recommendations. Ability to interact and communicate with individuals at all levels of the organization. High School diploma or equivalent; some college preferred. Minimum of three years experience in collections, loss mitigation, or mortgage servicing. Salary Salary Type: Hourly Salary Min: $27 Salary Max: $27 Currency Type: USD #J-18808-Ljbffr NPAworldwide