ServiceNow SPM Process Lead
Tailored Management
ServiceNow SPM Process Lead
Pay:$70-80/hour W2
Location: 505 N Cleveland Ave, Westerville, OH 43082
Duration: 2-month contract starting M-F, full-time (40 hours); W2
Health Benefits (Medical, Dental, Vision)
Duties:
Pay:$70-80/hour W2
Location: 505 N Cleveland Ave, Westerville, OH 43082
Duration: 2-month contract starting M-F, full-time (40 hours); W2
Health Benefits (Medical, Dental, Vision)
Duties:
Process Documentation & Training
- Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
- Create end-user and practitioner training materials guides, quick reference cards, and walkthroughs aligned with companystandards
- Establish and document standard operating procedures (SOPs) for SPM workflows and governance
Resource Management Rollout
- Lead the rollout of Resource Management capabilities to IT teams
- Define and document resource allocation processes, roles, and responsibilities
- Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
Idea Management & Strategic Planning Workspace Expansion
- Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across the company
- Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
- Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
Stakeholder Engagement & Change Enablement
- Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
- Facilitate training sessions and workshops for end users and practitioners across organizational levels
- Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership
- ServiceNow Certified Implementation Specialist (CIS) SPM or ITBM
- Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
- Background in change management or organizational change enablement methodologies
- Familiarity with ITIL and portfolio/program management frameworks
- Experience working in a global, matrixed organization with diverse business unit stakeholders
- Familiarity with ServiceNow Yokohama release or later
- Experience with ServiceNow Strategic Portfolio Management (SPM) modules, including Resource Management, Idea Management, and Demand Management
- Strong process documentation and technical writing skills ability to translate complex workflows into clear, usable content
- Experience creating training materials for end users and practitioners across varying technical skill levels
- Proven ability to lead technology rollouts or deployments across multiple business units
- Excellent stakeholder management and communication skills comfortable presenting to both technical and business audiences
- Ability to work independently, manage multiple workstreams simultaneously, and meet deadlines with minimal supervision
- Strong organizational skills and attention to detail in managing rollout plans and documentation repositories
Vacancy posted 14 days ago
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