Accounts Receivable Analyst

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

The Accounts Receivable Analyst will assist the Accounting team with tasks related to the collection of customer accounts and customer service.

This position operates under supervision of the Accounts Receivable Manager and as part of the full Accounts Receivable team.

Job Summary / Purpose:

As Accounts Receivable (AR) Analyst, you will report to the Senior Manager of AR and be responsible for the successful management and reconciliation of your assigned portfolio of client accounts to maintain or lower the company's AR balance and increase available cash. In addition to aiding in the collection of overdue accounts, you will be tasked with effectively resolving client issues and working collaboratively with colleagues in other company departments.

Who you will work with:

• Customers
• Accounts Receivable Team members
• · Billing Team
• · Sales and Client Success Team

Key Responsibilities and Duties

Collections

• Works with Accounts Receivable Manager and team to prioritize and carry out collection efforts based upon the established collection objectives to ensure efficient and timely collection of assigned customer accounts.
• Explores and implements efficiencies in methods used for collections efforts.
• Prepares accounts receivable schedules and statistics as needed and maintains accounts receivable reports as directed.
• Maintains documentation of all communications with customers.
• Communicates critical customer information to Manager and other appropriate Illumia management.
• Manages a large volume of incoming customer communications.
• Researches answers to customer questions and communicates responses to the customer in a timely manner.

General Accounting

• Enters cash receipt batches and ensures timely and accurate application of payments and credits to customer accounts.
• Handles audit requests related to accounts receivable as requested.

Customer Experience

• Responds promptly to customer inquiries and resolves issues to enhance customer satisfaction.
• Collaborates with internal teams to ensure seamless account management and positive customer experience.
• Monitors feedback and identifies opportunities for service improvements.
• Is professional and helpful in all communications with customers and other Illumia staff.

What You'll Bring:

Required Qualifications

• 2 years working in a Accounts Receivable or similar role
• Strong skills in Microsoft Office
• Excellent communication and organizational skills
• General knowledge of accounting processes

Preferred Qualifications

• Bachelor's Degree in Business or Financial course of study
• Working knowledge of SAAS industry business and subscription billing
• · Experience using Microsoft Dynamics 365
• · Ability to integrate use of AI agents to maximize efficiency

Essential Functions of the job:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know:

There is no travel requirement for this position

Competencies and Behaviors

• Strong problem solving and critical thinking skills

• Commitment to exceptional customer service

• Excellent attention to detail

• Ability to produce quality deliverables with high deadline sensitivity

• Humble: The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.

• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time.

• Robust health, dental, and vision insurance plans on your first day of employment

• Employer-paid life insurance/AD&D/short-term and long-term disability insurance

• Comprehensive employee assistance program (EAP)

• Flexible spending account (FSA) or health savings account (HSA)

• Matched 401(k)

• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.