Director Of Operations

R23 Law is a fast-growing plaintiff-side consumer protection law firm. We represent consumers in matters involving consumer finance claims and class actions. We are looking for a Director of Operations to help turn a profitable, growing law firm into a more disciplined, scalable, and less founder-dependent business. This is not a passive office manager role. We need a serious operator who can own workflows, supervise support staff, improve case movement, reduce preventable mistakes, standardize client communication, and make sure the firm’s work reliably moves from “open issue” to “done.” The right person will be highly organized, calm under pressure, direct without being dramatic, and comfortable holding people accountable. You will work closely with the owner to build the operating system of the firm: case tracking, staff accountability, intake discipline, client communication protocols, SOPs, task ownership, and weekly reporting. You do not need to be a lawyer. You are expected to be someone who can bring order to a busy professional‑services environment where deadlines, clients, staff, and revenue all matter. This role is ideal for someone who likes building systems, hates preventable mistakes, communicates clearly, and wants real authority inside a growing firm. #J-18808-Ljbffr