Contact Center Manager, 24/7 Service Desk & CX Leadership
Titan Technologies
Titan Technologies is seeking a skilled Contact Center Manager based in Rockville, Maryland, responsible for leading a high-volume Service Desk and Contact Center. This role requires overseeing operational functions, including workforce management and service performance. The ideal candidate should have over 5 years in a service support environment and at least 2 years in a leadership position. A strong knowledge of ITIL practices and experience with cloud-based CCaaS platforms are essential. Join us to drive customer service excellence! #J-18808-Ljbffr Titan Technologies
Vacancy posted 1 day ago
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