GENERAL MANAGER

Job Description

Job Description

JOB RESPONSIBILITIES:

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs.
• Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Must hold Food Manager certification.
• Ensure positive guest service in all areas.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Ensure that proper security procedures are in place to protect employees, guests and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Provide direction to employees regarding operational and procedural issues.
• Interview hourly employees.
• Direct hiring, supervision, development and, when necessary, termination of employees. Train new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting quarterly conversation.
• Maintain an accurate and up-to-date plan of restaurant staffing needs.
• Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Provide strong presence in local community and high level of community involvement by restaurant and personnel.

QUALIFICATIONS:

• Minimum 2 to 5 years as a manager in a full-service restaurant
• Proven work experience as server in past jobs
• Track record of success in previous positions demonstrating upward career tracking
• Strong communication skills
• Customer Service focused and oriented
• Financial skills with P&L and inventory management experience
• Must be dependable, reliable and motivated. With an outgoing personality and the ability to develop relationships and assist in leading others
• Able to work ten hour-plus shifts, with extensive standing/walking
• Previous Italian pizzeria/restaurant management experience a plus!

BENEFITS:

• Medical, Dental, Vision, Life benefit options
• Potential Bonus
• Free Meals for Managers
• Life Insurance
• Paid vacation
• Employee discount

Job Type: Full-time

Work Location: In person