Process Manager

Job Description We are seeking a dynamic and people-focused Process Manager to drive the rollout and adoption of standardized processes across our Infrastructure and Application Production Support teams. This role is ideal for someone who thrives on collaboration, enjoys problem-solving, and excels at guiding teams through change. You will play a key role in ensuring operational consistency, improving process effectiveness, and fostering alignment between production support teams and leadership. Key Responsibilities Lead process rollout and adoption: Partner with strategic and cross-functional leaders to drive consistent implementation of standardized processes across multiple teams and organizations. Understand and remove barriers: Work closely with teams to identify challenges, resolve roadblocks, and help achieve operational goals. Promote alignment and visibility: Act as a connector between production support teams and executive leadership to ensure transparency, alignment, and continuous improvement. Stakeholder engagement: Collaborate with diverse stakeholders—including those contributing part-time to process efforts—while balancing empathy with accountability. APS and triage team collaboration: Partner with APS and triage groups to ensure new processes are relevant, practical, and effective. Data-driven process management: Track and analyze tool usage, process effectiveness, and adoption metrics through data analytics. Tool integration: Support the deployment and optimization of systems such as Change Management tools, Service Request platforms, and SOW tracking systems. Hands-on engagement: Spend time working directly with teams to understand workflows, identify improvement opportunities, and recommend enhancements. Sprint planning: Help define and prioritize deliverables within 3–4 week sprint cycles to ensure timely progress and measurable outcomes. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 5–7 years of experience in process management, organizational change, or a related discipline. Strong understanding of production support environments, particularly Application Production Support teams. Proven ability to influence without direct authority, driving buy-in and adoption across teams. Skilled in data analytics and process tracking to measure performance and effectiveness. Familiarity with Change Management, Service Request, and SOW tracking systems. Experience working with Agile collaboration tools such as Jira and Confluence. Exceptional interpersonal and communication skills, with the ability to connect and build trust across all levels of the organization. Comfortable working in a highly interactive, non-desk-based environment that values proactive engagement and collaboration. #J-18808-Ljbffr