Medical Assistant at Primary Care Plus - North Broad

Medical Assistant

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As an active participant of the primary care patient centered medical home team, the Medical Assistant engages in a collaborative process with members of a multidisciplinary team which may include a Physician, Nurse Practitioner, RN Care Manager, Social Worker, MA Lead, and Clinic Manager. The team assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet a patient's health needs through communication and utilization of available resources to promote quality, cost effective outcomes.

The Medical Assistant provides quality nursing care to patients and assists the Physician and Nurse Practitioners in the clinical setting.

The Medical Assistant collaborates with the primary care provider and other members of the care team and supports the patient by providing routine care, patient education, and self-management support. This position functions in a direct patient care role and is compliant with Regulatory and Quality Improvement activities (HIPAA, OSHA, Disease Management, etc.)

Primary Responsibilities:

• Addresses the total patient, inclusive of medical, psychosocial, behavioral, cultural, and spiritual needs
• Involves the individual patient and caregiver, as appropriate, in decision making
• Facilitates communication and coordination among members of the care team
• Provides patient care to include patient assessment prior to physician's/nurse practitioner's examination, serves as patient advocate/liaison by answering questions related to care and treatment, as appropriate, provides patient education and self-management support, implements physician orders (injections, prescription refills, diagnostic tests, referrals, etc.) and assists providers with procedures
• Escorts patient to exam room
• Participates in team 'huddles' and ensures electronic medical record (EMR) is prepared for the clinic visit
• Triages phone calls to the appropriate department and enters the call into the EMR as a Telephone Encounter. After the call has been addressed, communicates with the patient and documents in the Telephone Encounter
• Maintains cleanliness of the patient care areas (exam rooms)
• Ensures exam rooms are stocked at all times
• Cleans and disinfects instruments according to policy
• Performs clinic tasks as directed by Clinic Manager
• Assists Clinic Manager with the ordering and receiving of medical supplies and medications
• Works closely with the Clinic Manager and Quality Manager to create and implement new clinic processes
• Reviews all required education courses (live and online) and applies to daily clinic practice
• Maintains competency of clinical skills

Core Competencies

• Excellent communication skills
• Time management
• Ability to multi-task/prioritize
• Computer/EMR Skills
• Professionalism
• Ability to work well with a diverse group of people
• Critical thinking/sound judgment
• Flexibility
• Willingness to take directives
• Compassionate
• Solid work ethic
• Dependability

Required Qualifications:

• Current CPR/AED certification or ability to obtain within 30 days
• 1+ years of clinic experience or related experience in a medical setting
• Knowledge of OSHA/HIPAA compliance
• Computer experience (EMR training preferred)

Preferred Qualification:

• Current Medical Assistance certification

Physical Demands/Working Conditions:

• Ability to stand for long periods
• Extensive walking
• Must be able to lift up to 20 pounds
• Ability to bend and sit
• Flexible hours

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.