Senior Business Services Agent

What You’ll Do Responsible for creating, maintaining and improving customer relationships while interacting with customers daily Answer customer calls and emails providing prompt issue resolution Manage outbound calls to gain information and/or follow up to resolve customer issues Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc. Manage client dialogue while documenting details of client interaction in Salesforce What Experience You Need Minimum 1 year of customer service experience Proficiency with Google Suite and Microsoft Office (Word and Excel) Detail-oriented with an ability to multi-task in a fast-paced environment Exhibit strong organizational, problem-solving, and analytical skills Excellent listening, verbal, and written communication skills Strong interpersonal skills and professional attitude Regular attendance is an essential function of the job What Could Set You Apart Experience with managing high-volume inbound and outbound calls Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change Skilled at effectively assessing customer audience and adjusting style and tones to match the customer #J-18808-Ljbffr Equifax