Desktop Support Engineer
ICONMA
Desktop Support Engineer – End-User Computing & ITSM
Our client, an IT Services and Consultant company, is looking for a Desktop Support Engineer – End-User Computing & ITSM for their Columbus, OH location. Responsibilities include:
- Provide onsite and remote support for end-user computing services.
- Troubleshoot and resolve desktop, laptop, hardware, software, operating system, and peripheral issues.
- Diagnose and resolve network connectivity issues, including VPN, DNS, DHCP, and TCP/IP-related problems.
- Handle complex and escalated incidents while ensuring SLA compliance.
- Manage incidents and service requests using ITSM tools such as ServiceNow.
- Install, configure, upgrade, repair, and maintain desktops, laptops, and workstation equipment.
- Perform system imaging, software deployments, patching, and routine maintenance activities.
- Support employee onboarding and offboarding, including device provisioning and asset management.
- Manage user accounts, permissions, and Active Directory administration tasks.
- Ensure compliance with IT security, data protection, and access control policies.
- Coordinate with global IT teams and third-party vendors for issue resolution.
- Create and maintain technical documentation, knowledge base articles, and asset records.
- Participate in desktop, infrastructure, and workplace technology projects.
- Provide excellent customer service and technical support to business users.
- Mentor junior support staff and provide guidance on complex technical issues.
Requirements include:
- Desktop Support
- Microsoft 365 / Active Directory
- ServiceNow / Incident Management
- Years of Experience: 13.00 Years of Experience
Why should you apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 1 day ago
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