Director, Operations

Director, Analyst - Manufacturing Operations Technology

Location: Remote US / North America

About the role:

Gartner Analysts are industry thought leaders who create must-have research, market predictions, and best practices for world-leading organizations. A Director serves as a leader within Gartner's Business and Technology Insights (BTI) group. Utilizing research and analytical skills, a Director produces pragmatic and provocative research that clients use to drive key business outcomes.

They are a trusted source of advice, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support interactions, and Gartner conferences to address complex challenges and deliver actionable recommendations.

At a time when manufacturing organizations are rapidly adopting AI-driven and autonomous technologies, Gartner is seeking a Manufacturing Operations Technology Analyst focused on smart manufacturing technologies, including Manufacturing Execution Systems (MES) and next-generation capabilities such as AI and generative AI, agentic systems, digital twins, advanced automation, robotics, and cloud and edge computing.

This role will drive thought-leading research on tools, solutions, and technology ecosystems that address critical Supply Chain and Manufacturing Operations challenges. This research will be targeted to CSCOs and COOs, Heads of Manufacturing, Manufacturing Strategy, and Manufacturing Operations Technology Leaders within end-user organizations, as well as practice and product leaders within leading services and software providers.

What you will do:

• Advise our business and technology clients on market landscape, vendor selection, and implementation to solve mission critical priorities, including reviewing software proposals.
• Research, write, and advise on digital transformation and the changing vendor landscape for manufacturing solutions, new and defining emerging technology developments, ecosystems, architectures, and business models.
• Create innovative, thought provoking, and highly leveraged "must-have research" content on digital transformation and the evolution of current Manufacturing Operations technologies and related use cases, including Magic Quadrants, Market Guides, Hype Cycles and/or Toolkits.
• Develop forward-looking research and thought leadership that provides actionable approaches to accelerate client decision-making.

• Diagnose root causes of client challenges and reframe strategies to unlock progress.

• Develop and articulate clear research positions by synthesizing market trends, emerging technologies, and independent insights that shape Gartner's research agenda.

• Provide clients and prospects with actionable advice and insights through virtual and face-to-face interactions.

• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

• Support Research and Sales by acting as a voice of the market, contributing to content development and client engagement.
• Provide high quality and timely research content peer review.
• Build credibility as an industry expert to represent Gartner research, methodology and strategy.
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community.
• Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery.
• Be a mentor and a coach by supporting more junior team members.
• Drive ongoing client engagement with Gartner research and advisory interactions.

What you will need:

• Bachelor's degree or equivalent experience; Graduate degree preferred
• 10+ years of relevant field or industry experience
• Significant experience in developing, managing, implementing and/or using manufacturing operations technologies and a robust understanding of key cross industry manufacturing processes with an emphasis on manufacturing operations management, manufacturing execution systems and IT/OT integration.
• In-depth experience of MES and at least two to three of the following processes and the technologies that support them:
  • Manufacturing Operations
  • Production Management
  • Manufacturing Engineering
  • Operations Excellence / Continuous Improvement
  • Production automation
  • Production Logistics
• Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders.
• Strong organizational skills: ability to work under tight deadlines and produce high quality deliverables.
• Excellent research, writing, communication, and presentation skills, with the ability to translate complex concepts into clear, compelling insights.
• Strong analytical skills: ability to synthesize data, apply frameworks, and defend conclusions
• Strong business and financial acumen.
• Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market.
• Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team.

• Learning agile and adept with navigating highly matrixed environments.

• Ability to represent Gartner's research methodology and strategies effectively at all levels.
• Willingness and ability to travel up to 25% (where applicable)

#LI-NA1

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 148,000 USD - 175,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at View phone number on click.appcast.io or by sending an email View email address on click.appcast.io.

Job Requisition ID:110318

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link:

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.